Wendy's — Restaurant in Lebanon

Love Wendy's BUT everytime my husband or I order a baked potato.... Ask while ordering , again at 1st window and then the girl starts to hand my husband our drinks, as she does .... He REMINDS her AGAIN about extra butter, please.... Yes Sir she said .... We pulled over in their parking lot on W.main St. to eat .... Guess WHAT? ONLY 1 BUTTER IN BAG!!! I was gonna go inside and ask for more, but my hubby hopped outta truck and was kinda like REALLY people..... He came back out with 3 more butters.... Which the little butter containers are only half full ..... May sound silly or stupid to some folks but my husband doesn't use sour cream at ALL... Sometimes I just want a butter only baked tater!!! I wouldn't even write this but gosh it happens everytime we order baked taters at drive thru , at both Wendy's in Lebanon.....:( Also when we eat inside and ask for extra butter, they act like it's a sin or it's coming outta their own paychecks!!! LOL Not all of them when we go inside, but 99% of the time whomever waits on us acts like ohhhh NO Y'ALL can't have extra butter or sour cream!!! LOL. Hahahahaha!!! We'd pay extra if we had too.....:) WE personally don't like eating dry baked potatoes!!! 👎 I've worked in the Restaurant business... My parent's had a small Restaurant and snack bar and also a convenient store back in early 80's til 1998... SO YES 👍 I GET IT.. I UNDERSTAND ABOUT FOOD COST AND WASTE, ETC.. Okay that's why only 4 star's... Was gonna put 3 star's lol But hoping this gets read and mgt/ owner's can address this on going...

Ordered and was given rock hard food. Called immediately and when done with conference calls I pulled back into their drive through and told them I had called in. I was told to pull around and did and showed them the rock hard food. The problem comes with the quality of the food and then the inconvenience because I had to drive back through and then I was informed I had to come in for a quality mistake and already being inconvenienced. I have a sister with terminal cancer that I must take care of so I stay outside of publicly enclosed areas. Quality and service. And the things were cheap and they had proof of poor quality and I have proof of purchase. Wendy's, if this is a policy, change it. Since covid you should know better and so should your employees/managers. I didn't go in and did call corporate and they sound as if they are reading from a script. Alot of bad is happening in our current customer service around the globe but I didn't expect it from you. I was an everyday to at least every other day customer. I doubt I...

Just got home after waiting 30 minutes for my order. The drive thru line was wrapped around the building at 7:00pm on a Wednesday night and hardly moving so I thought I would go inside to order that was a mistake. There were 3 people in front of me placing orders inside restaurant. The staff was not in a hurry despite all the customers waiting and the manager was just wandering around not helping out. While I was waiting one man who had gotten his food brought his hamburger back as it had not been prepared correctly. He had asked for no cheese but it had cheese on it. Also a lady came in bringing her drive thru order back as it was also not correct. It would be one thing if this was just a bad night but I have been to this Wendy's twice before and both times my hamburger was not prepared correctly. I always get hamburger with no cheese and both times sure enough there was cheese on the hamburger. Even though receipt specifically said no cheese. Needless to say will not be visiting this...