McDonald's — Restaurant in Leesburg

Quality Customer Service starts at the top. Lucy, the morning manager, is so sweet, caring, and compassionate. Her kindness is genuine not fake. The managers supposed to be like the conductor of an orchestra, they set the tone and vibe for the staff. Whenever Lucy is there, I can almost guarantee a pleasant experience but I can't say that for all the managers though, like Bie, the nosy Asian female manager who has asked me twice, "Do you work? Why do you come here everyday?" Earlier this summer, I replied, "Because the food is good and cheap." I'm a loyal paying customer, she should be happy to see me spend my money there. I'm not begging for free food or loitering in the dining area for hours or bothering anyone. I'm just in line, waiting (too long) for my fries, why the interrogation?

You'd think they'd appreciate and welcome a loyal paying customer, right? WRONG! The predominately Hispanic employees look down, laugh, and talk about me in Spanish as if I can't make out what they're saying. This behavior is often lead by the trans-female morning manager. I think she runs all the Leesburg and Sterling locations bcz I've seen her at the Sterling Eastern Dulles Plaza location once. Anyway, lately whenever I go inside, she comes around into the dining area and starts swatting the ceiling with a rolled up paper or towel saying, "I hate flies!" The swatting sound is loud and disturbing. The other day, she did that while I was filling my cup with ice and talking to the runners. I told her, "I don't see any flies and please don't do that around me." She's scaring customers and brushing dust in our food. I don't know what's her problem but I'm offended that she only does that when I'm around. A marginalized person should be more compassionate to other marginalized people.

The overnight drive-thru crew are even worse. My first time ordering late night was horrible. A mean old White guy shouted at me thru the speaker when I was trying to tell him my mobile order code. He seemed pissed with his job and life. You'd would've thought I had him waiting for 15 minutes the way he shouted at me. I didn't deserve that, so I parked and went inside to complain to his manager, come to find out HE'S THE MANAGER! So I told a lady in a blue shirt how he spoke to me and she apologized. When he heard and saw me, he said nothing just walked around frowning like Grumpy Cat. I still had to wait for my fries and they were cold and half full. I went back in and asked for hot fries. The lady said you'll have to wait then. So my original drive-thru mobile large fry order that should've taken less than 5 minutes to receive, took about 25 minutes. It was something after 11 pm, barely any customers, why the wait and why was dude so frustrated. It's dead! I'd see if they were swamped with orders but they weren't. It was quiet as a cemetery there.

So in conclusion, the managers need more customer service training so their employees would follow suit and show more empathy and compassion towards others who might be homeless, living in their cars, short on cash, hungry, needing to get out the heat or cold, freshen up, and eat in a clean welcoming place. McDonald's non-salary employees are eligible for food stamps, Medicaid, and other government services bcz they make below the poverty line so they shouldn't look down at me or anyone else who might be struggling living in their car bcz they could easily wind up in the streets too. So to the meanies at the East Market McDonald's, what goes around comes around and karma is a real b!tch, so follow the Golden Rule and treat ppl like you want...

Looking at my reviews, they're generally positive. Sorry, this one's not. I am not a typical McDonald's customer; however beautiful has an occasional craving. When we do typically go, we normally use the one across town. Today's visit is emblematic of why we go to the Edward's Ferry location. When ordering, I requested a Cherry Coke. I was told they didn't serve that. I said, "No problem, a regular then, please." The drive through clerk said "diet?" I said "No, regular, please." As we were pulling up, we saw an option to add on a cup cozy to support the Ronald McDonald House. At the window I stated I would like to order one. I'm good with the person not knowing anything about it. He went, asked, and informed us to pull up to the second window. No worries. When I did, the window clerk was standing with his back to us. We had to let him know we were asking for a cozy. That's when the person that took our order comes to the window. Instead of asking what we needed,, we received: "What's wrong?" in a disapproving manner. I explained what I was asking for and received "Oh!" No biggie, misunderstanding. Window clerk continues to be facing the opposite way, so while receiving our order we got the persons back, holding their arm out the window. We received our order, so start to roll forward. My soda was diet. Not wanting to hold up the line I took the most prudent path and drove back around. Once I let them know what happened I get sent back to the second window. What do we get again? Window guys back. He takes the diet, gives us our correct soda and we move on. BTW, my wife's food was terrible, as were the 🍟 (isn't that their biggest draw?).

No issues with the guy who didn't know at the first window. Order lady and pick up window guy were quite distasteful. To boot, the lady appears to have been the manager. Yes, I will also leave them feedback so they may do something about it. Based in history, including today, I will continue trying to avoid the Market Street, Leesburg...

Worst customer service I’ve ever experienced in my life.

I’m not gonna name names, but there is a particular employee (manager maybe? Works mostly night shifts I think) who is extremely rude and disrespectful for absolutely no reason. I know it’s not like the dude was just having a bad day, since he was rude to me on a completely different and unrelated occasion years ago, threatening to call the cops and ban me from the restaurant when I politely asked if they had a spare iPhone charger (forgot my wallet at home and couldn’t pay with Apple Pay since my phone was dead).

Now I’m an Uber Eats deliverer and apparently nothing has changed. Went to the drive thru to pick up an order for a customer and dude—in the rudest way possible—yells at me to go in the lobby. So I proceed to do so and as I’m leaving, the guy opens the drive thru window and starts to accuse me of cursing him out. Like what? Later, the dude ACTUALLY calls the cops after I ask for his name and why he’s treating people like that. I guess they talked some sense into him because finally, he apologizes. Like dang dude, you had to do all that before saying you’re sorry? Jeezus.

Look I completely understand if the employee has a mental illness, but dude seriously needs some help. Or just don’t work drive thru/cashier or anything where you have to deal with customers or delivery people.

Unless you want your night ruined, go to the other Leesburg McDonald’s (Edwards Ferry Rd — right...