The Fire Japanese Steak House — Restaurant in Leesburg

Update: i just wanted to update everybody. Literally within ten to fifteen minutes of me.posting the review about my experience, a owner named Parker reached out to me to communicate and rectify the situation. We were able to effectively communicate, and he was very accommodating and made sure that I was taken care of and rectified the situation. Definitely go out and check them out. The food was very good! And the owners really dp care about the customer's and their dining experience! Thank you for making this right Parker!

If I could give it 0 stars i would, not because of the food's taste, but because of the manager named Mel and her lack of customer service and her snobby attitude, like she can do no wrong! My co-worker and I spent $90 on 2 meals at lunchtime, and had it doordashed. Half of our food was missing from the order. When I called to ask for it to be fixed andaccommodate us and bring it to us because we work on a medical mobile nuclear tech unit and see patients non-stop. She first off blamed the dasher, not herself, even though she was the one that packed the bags. She would not accommodate us, she would not even call DoorDash to have them. Redeliver the food that she forgot to put in our bag. She was rude and then talked to me like I was stupid and like I was in the wrong! I drove thirty minutes out of my way to go pick up the rest of our order that was missing,. She continued to blame it on DoorDash when I showed up in oerson to pick it up. Like acted like the DoorDasher is supposed to open up our meal and our bags from their restaurant and check our food. No, you should have made sure it was all in there for the doordasher picking it up, it's your fault. Mel, your customer service skills need so much improvement!!!! I dont know how you are the manager! You looked hung over too! Then you had the audacity to tell me you can't stop your restaurant to accommodate us to bring us the food you forgot to check was not in our bags when I walked in your restaurant to pick up our stuff. There wasn't one person in your restaurant eating! When I managed a restaurant. I did everything to accommodate the customer... didn't matter I would call DoorDash back myself and would have someone come back and pick up the food for the customer cause it was our fault that the food was not in the bag like it was supposed to be! You didn't so much as even offer me a drink or anything you didn't refund anything! Don't expect good...

Spoke with a manager and they profusely apologized and guaranteed none of that would every happen again. We will gove them another chance to earn our business back. I appreciate that they were very apologetic and want to make it right.

Had an awful experience here. The food was good but the cool never said a word while he cooked and he took so long. We were there for over 2hrs. The waitress was the most rude waitress I have ever had. And I mean ever! She only came to the table to take orders and take payment. We had to stop other staff to get refills or to get any help. To start the dinner off, we sat at the table for at least 30mins with only a drink. Then when the waitress turned in the cooktop our entire table was complaining of a strong gas smell. When I approached her about it she was very rude and responded that she didn't smell anything. The rest of our table proceeded to complain as well. I ended up getting a headache from the smell and almost walked out l. (I wish I had now). Then she didn't bring bills to the tables she just told us what we owed and wanted us to pay right there. The first couple was told their told was $70 even, which raised a red flag for me because they had 2 hibachi meals and a side of steak and water. Not $70 worth. So when she told us our total was $115 for 3 meals and 2 sprites I knew there was an issue because I calculated the total before she said anything. (I also added in the 18% gratuity the automatically add to your bill). We demanded to see our bill and she stormed off without a word obviously mad. She definitely charged us a whole extra meal and when we said that she got mad again. On top of that, one of the people at our table commented about her bad attitude and she said "well I've had a long day and I'm hot". I'm sorry but that is not our fault and not an excuse to be rude when we were all very kind. I do not recommend and I'd make sure you get a bill before you pay. Overall it was the worst experience I have had at...

I came into this place a little skeptical. I had read some bad reviews but I had a positive outlook on this place. We went in and we're seated immediately, looking around the atmosphere was amazing, you can tell they put a lot of hard work into it. Our server was this wonderful lady who got our drinks very quickly and got our food order fast, she mistook an Arnold for a Shirley Temple but she righted it immediately. Our chef was a very traditional character, you can tell he had been working a long time. He looked at his clipboard and said the wrong order, apparently our server put in an order from this morning, but they fixed the mistake. Our chef was not the talkative type and seemed very demoralized, he listed the things he was doing in a monotone voice. In the process of righting the order they forgot my noodles that came with the dinner portion but brought those out at the end, the food was decent, it was very lightly flavored so we had to ask for some sauce. The portions were very odd, we got tons of rice and 3 shrimp. During our meal we were seated by a very rowdy couple who loudly criticized the food and made the experience a bit worse. At the end of our experience our server apparently clocked out in the middle of the hibachi and we didn't get the check for 30 minutes. Unlike most reviews I actually appreciate the 18% gratuity because it gets rid of the hassle of tipping. Some closing remarks, in about a year if it's still open hopefully they can get on their feet and improve some of their flaws, it's a good place if you don't mind some cracks, amazing prices and...