KFC — Restaurant in Lemon Grove

Try placing order, can I get wedges as my side? We don't carry those anymore, but we have regular fries. Ok fair enough. Try to buy grilled chicken breast meal. They don't have grilled chicken. Can I get Dr. Pepper for my drink? Sure. Get to the window and pay. The cashier is a super young apathetic kid who clearly wanted to be anywhere but at work. Doesn't give me a receipt for my order, fine no biggie. Then comes back to tell me they don't have Dr. Pepper. I ask him what other drink options they have. He rolls his eyes at me and scoffs at me, "I don't know. Mountain dew? Maybe. Sierra Mist?". Fine give me the sierra mist. Hands me my order, I get 2 Sierra Mist no Pepsi. Check bag, where is my pot pit combo? I ordered 3 meals? Young kid shrugs and rolls his eyes and closes window. Another girl comes over with the pot pie. Asks what drink I had with the meal. I repeat I'm missing a Pepsi too. Cashier then tells me I need to pay for the pot pie. I asked him to show me receipt for previous transaction as I thought I'd been charged for it already. He refuses receipt again and at this point I just want to leave and they're refusing to give me the food I'd already paid for so I just pay again. Will definitely be fighting the charges on my card and so not recommend this location at all. Too bad you can't...

Omg I came today to buy a chicken sandwich and popcorn chicken , when I got there they didn't have a sandwich, the lady charged me for that ordered but substituted for tenders, she told us for the popcorn chicken it would be 15 minutes, that's what me my husband and daughter understood from her, we canceled the popcorn chicken and just wanted the large fries, she told us it would be 15 minutes and we were confused since we canceled the popcorn chicken, we said we didn't want the chicken and just large fries with the order, she started passive aggressively yelling at us that it would be 15 minutes, we then asked what we would be waiting for just for clarity she yelled again and it wasn't a yell to make sure we heard her it was a very rude one filled with attitude and it was very unprofessional, whether she told us the fries or popcorn chicken you should never start to yell at the customer especially for a mistake, and 3 of us hear popcorn chicken only, this is terrible customer service and we ended up...

I enjoy KFC. I worked there many years. Many great memories. That's why I was shocked going through drive thru today. The guy, or gal running the drive thru has 0 customer service skills once so ever. Doesn't smile at the customers. I personally felt like I did something wrong ordering my families food tonight. Like I offended this person in some type of way. It's not the first time I've come across this drive thru staff. If you don't like your job, then quit. I've worked drive that drive thru. I fried chicken, i did drive thru. I didit all. This person has no Charisma once so ever. Definitely has an attitude. If it weren't for him, or her, I would rate it a 5. You guys need to teach some of your staff how to treat a customer. Very rude service. I will not be returning there...