Burger King — Restaurant in Lenoir

I usually get great service I am not going to lie about that. I always order food(with coupons)through the drive thru and have no problems. Today around 9:30-10 a.m. I order the $5 crossanwich meal for 2(coupon). My total comes out to be $4.25(I think) I even told my mother “oh look they making us pay less! Sweet!” When I pull up at the window a kind girl was at the cashier, and I tell her instead of the coffee that comes with the coupon if I could have orange juice. She said “yes of course”, than this other lady that was taking the orders, comes and tells me “ you need to present or mention the coupon at the machine, not here at the window.” I tell this lady I did mention the coupon at the machine. Like I said before I come here very often always through the drive thru with coupons every time. Because my mom always likes using her coupons. So I know how to order with a coupon I mention it every time. I didn’t get this ladies name because I was in a hurry heading to the bank with my mom to fix something with her account. This made my mom mad because my mom knows I mentioned the coupon because I’m the beginning of my order I specifically said “ I have a five dollar crossanwhich meal for two coupon”. And this lady is going to insist that I didn’t. So I guess my only problem here was one the employees because besides that I usually get great service. I can kind of describe the lady, she had curly hair up in a bun or ponytail, blonde color looked like dyed it. Maybe...

Wait is usually long. Even though there are 2 drive-thru lanes, it defeats the purpose as there has always been only 1 person taking the order every time my family and I go here, so two customers cannot simultaneously place orders. With this said, you may as well only have 1 drive thru lane. Quality of food is, however, “okay.” Not terrible but not great either. Earlier, I arrived home and didn’t realize they ripped me off of the chicken fries. They literally gave me 7 old, overcooked and chewy chicken fries! The box was half empty. I have included pictures in case you think I am being petty. Had I been informed that they were low on chicken fries, I would have had the option to refuse paying. People here don’t care. Many options they could have taken like offer me a refund once they saw they were low, not even let me waste my money by having some dignity and let me know they were low, or not charge me at all while giving me whatever left they had. So disappointed. I ended up having to cook something extra for my child on a school night we were...

First off, the food was great, and a great value for the price. That's the good news. Now for the bad, I was shocked at the condition and general cleanliness of the building. This was quite surprising considering this location just opened after they built a brand new building. ( less than 2 weeks ago) tables were filthy, floors were littered with food and trash, and trash cans were full and sticky. Then I went to the restroom...just wow. The men's room was filthy and the paper products were empty.

With all this being said, it was not busy, they were fully staffed including a manager on duty. Also what I assume was a district manager was on site conducting interviews. It says a lot about the management and staff to see the lack of pride and concern when they have been given a brand-new building and trashed it in no time. Just...