Papa Johns Pizza — Restaurant in Lenoir

I typically love papa johns, especially the papadias. Today, I decided to go by since everywhere else seemed to be busy and there were only like 2 cars in the lot. I called in an order at 7:04 and payed over the phone. They told me it would be at most a 20 min wait because it was only one philycheesesteak papadia. I went in at 7:25 and was told it wasn’t quite ready. By 8:00 a manager came up and asked what I was waiting for and went and got my order off the same rack the girl looked at. My food was cold but there was another customer there trying to get his food reheated that was delivered cold and he had been there a half hour. On top of all that, there was a woman who I noticed was there when I first got there at 7 who was also still waiting. She told me she had been there an hour and a half waiting on 2 medium pizzas. Then, I got home to find cubed ham in my philiy cheesesteak papadia that I had to reheat. Needless to say, I don’t believe I will be returning. This seemed to be the sorriest service I’ve received. Just thought I...

I left a review asking to be contacted by management about my experience. They did not contact me. When I called the store, I was on hold for a long time and never was able to speak to the manager.

I visited the store on 09/24 while passing through the area on my way to a remote cabin for vacation. Our pizza was served straight from the oven so I didn't take a look at it until it has cooled off enough to serve to the kids. The dough had obviously been sitting out for a while or had over proofed or had been kneeded too much. It was tough and my kids could not eat it. The crust was so horrible.

Our cabin had no phone service so we could not call to talk to anyone over the weekend, but I left my review for the store and asked to be contacted that Sunday when I got home. I attempted to call the store on Monday and Tuesday.

I would like a refund for my order but I can't ever talk to anyone in management! What a horrible experience at...

This is the second bad experience with Papa Johns in Lenoir Nc in less than 1 week. My first was an online order for delivery that was close to the cut off time for delivery that night. My order was canceled after I waited on it for 30 min without any explanation whatsoever from the store. Then today when I ordered I ordered from papajohns.Com. Papa Johns! NOT DOOR DASH. My order was re routed through door dash. I got a text saying my food left my local store 30 minutes prior to it arriving to my home. Ok no problem maybe they had another person to deliver to. However, when I got my order it was beyond stale and COLD! I paid close to $50.00 for cold stale pizza and I also paid a delivery fee and a tip. I’m very disappointed with my experience. I will NOT be ordering or getting pizza from Papa Johns anymore and will not recommend anyone I know to...