Panda House Restaurant — Restaurant in Lenox

Food was ok. Service however was another story. Hostess merely pointed at a table where she had placed the menus, which was a table quite far away. I was obviously not able to walk well, I had a cast on my right leg, yet we went by empty tables. She poured our water, we said we were ready to order, but she did not take our order and just walked away without acknowledging us. Finally, she returned and took our order, the food came quite quickly. While eating, a different waiter leaned against the wall and stared at us while we were eating, made us very uncomfortable. My wife was halfway through her meal, that waiter approached the table and started bussing the dishes asking if we wanted a box for the rest of the food. All in all, one of the most uncomfortable and rude experiences we have ever had there. Panda House used to be such a nice place to have a quiet lunch at a reasonable price, but now the staff are rude and hurry you out even though the restaurant was not busy, no need to turn tables so quickly. Not...

We've been here many times for lunch. Food is fresh and really good. Yesterday however, the service was awful. We had a few different people at our table so not sure what was going on there? But the waiter, I believe was maybe the owner, came and took our orders and stood at the end of the table and just said next "next","next", "next"instead of coming over to each person to take their order. That was strange. He was not very friendly. There was 5 of us. Myself,my brother my parents and my son. My son's food came out and it probably took at least 5 to 10 minutes before 3 more lunches came out. We were almost done before my dad's lunch came out. The food was delicious but the service was not good at all. Come on guys you can do better. I've never been to a restaurant where someone stood at the end of the table and just said next...

Old school Chinese American restaurant that walking in looks pretty depressing. Easy to convince yourself that this place is much better than it actually is because let’s face it there aren’t that many Chinese restaurants in the Berkshires. Placed a big takeout order the other day. The pork fried rice I had before - still good. Vegetables in other dishes weren’t over cooked. But overall the rest-nothing outstanding. If you want heartburn you’ve come to the right place. Bring Tums. Sadly what really stood out was how rude and unwelcoming the woman at the pick up desk was. Not sure if places like this realize that if you want repeat customers especially not Locals, people who make a special trip to your business, and spend big bucks, perhaps you wanna drop the attitude? Your food might not be worth reviewing but your...