CVS — Local services in Lenox

Arrived for our appointment for a Pfizer booster with a family member and had a very unusual vaccination experience. Despite the CDC statement that consumers are boosters will not require additional documentation and consumers are not required to get a prescription or a letter from their doctor, compounded by the fact that CVS' own messaging said only your insurance card was needed, the pharmacy staff told us we didn't have appointments, despite our confirmations for that location, didn't have prescriptions and images of our vaccination cards prevented us from receiving a booster there. They refused to give us a card listing just the booster. We instead received our boosters at the local hospital the next day successfully with images of our vaccine cards and received cards with just that booster on it. This is the second CVS location in the area with pharmacy staff so unusual, that even our MD warned us about the chronic issues at these locations, but we thought we'd give...

I had a 12:50 appointment but arrived at 12:54 due to a traffic issue, and was told that the pharmacist went to lunch and was gone, so my appointment would need to be cancelled. My confirmation said that I had a 10 minute window until 1pm before my appointment would be cancelled, but they said since the pharmacist was now on lunch, that it was out of their control and that no one could help me. They told me that their system would be shut down until 2pm and that there was nothing they could do to help me until after that time. I don’t understand why the pharmacist would go to lunch when they had a scheduled appointment. This location isn’t following the policies stated in their confirmation emails regarding having a ten minute appointment window. Also, they then never cancelled the appointment in their system and it is still listed in my patient portal as a past appointment even though they...

I'm a frequent customer and sadly was very disappointed..I was in a hurry this day so decided to do the instant photo machine. I click print and the printer is instantly out of ink. There was a customer that arrived after me, did the "1 hour" and got them developed before me. If store was busy I would understand, but it wasn't. After this it xame.up out of.paper and after this the paper was jammed.. at this point I'm frustrated and I ask the manager for the 1 hour price as a discount because it's cheaper and she replied that it wasn't her fault. It doesn't matter who's fault it was and that was very unprofessional, so what the point is, that customer got his cheaper than mine because "mine were considered instant" and in no way shape or form were they...