Marshalls — Local services in Lenox

Some quality kitchen items but a shockingly sparse selection of men's clothing and footwear. Their was maybe 10 total shoe designs in my size, split into two sections flanking woman's and kids footwear. None of the mens sizes were organized and half the shelves were empty. Not a single pair of men's 13 was in the proper section. In men's fashion, there was at most 20 or so pairs size 32 jeans, also split among sections with inaccurately placed signage and a total lack of organization. It's seems Marshall's across the board has been on the steady and drastic decline compared to some competitors such as Burlington Coat Factory over the last few years. During prior shopping attempts it has become more apparent that their focus has shifted harder toward catering to women's fashion and interior design. This location is no exception. I see no reason to come again, and will continue to rethink future visits to other locations. It's a shame because this retailer used to be a great source for my...

Returned an unwanted Christmas gift unused with tags still on but no receipt (body lotion and bath beads) and was informed that future returns without a receipt will be DENIED - not even for a merchandise credit. When I explained it was a Christmas gift, we are less than 3 wks past Christmas, and the gift giver didn't give me a gift receipt, it didn't matter. They made me feel like a common shoplifter for a measly $12 store credit for 2 unwanted items. I informed the manager I would NEVER shop at Marshall's again, gave my store credit away, and left the store for...

As always come in for something and find so much more to walk out with. I was assisted by one of your associates who went the extra mile to find me salad tongs. I wish I knew her name. But she was straightening the kitchenware shelves and also checked me out at the...