A&W Restaurant — Restaurant in Lewisville

We decided to try this place out on a whim. When I was young A&W Restaurants kicked out tasty food and of course their record holding, world class Root Beer. So, I went online, and we looked at the menu and had it all figured out what we wanted. We drove 15 minutes to the closest A&W Restaurant to us. A&W Root Beer is still as good as it was when I was a kid. The Onion Rings and French Fries are good. But from there on let me set the picture. This is not an A&W Restaurant. As a franchise, they do not serve the menu listed on A&W Restaurants' national website. I often wonder who at the Corporate of A&W Restaurants draws up the contracts. They obviously never learned the meaning of “Brand Identification.” Because being fair this is not the only Franchise we have run into that does the same thing. There are a lot of them. So, we regrouped, and I ordered the Cheeseburger Combo, and my wife had the Bacon Cheeseburger Combo. We did our best to eat them but upon much discussion we both agreed that having tried every fast-food burger there is in Texas, that we know, these two burgers were by far the worst burgers we had ever eaten. There was plenty of meat, but it was tasteless with no flavor at all, and my wife said she believed it was old hamburger meat to boot. My nose is not that good. The bun was untoasted and became soggy due to excessive sauce and wet toppings, causing it to fall apart. And that was before we picked them up out of the wrapper. It was absolutely a total waste of money. It was right at $25.00 for both of our Combo meals. The Restaurant itself was clean, and counter staff was competent if not overly friendly. I do not know how the KFC rates, which is also part of this building but other than the Root Beer, Fries, and Onion Rings, stay away from A&W. You will be disappointed. We sure were. We give them two out of five stars, and it is Root Beer, Fries, and Onion rings that...

I just drove away from here without any food. I waited in line for 10 minutes at the drive through with one person ahead of me. I just wanted 1 cheeseburger, which by the way is expensive at $3. The line behind me got angry enough thinking I was the one holding up the line to start honking and swearing at me. No one came on the intercom to let me know to keep waiting and I was trapped in line. By that time not only did I just want to leave because everyone was getting upset with ME for not yet having my order taken, I had to get back to work. They finally came back on to take my order ten minutes later when the person ahead of me left, and I told them everyone behind me is honking at me thinking the hold up is my fault, and I no longer had time left to even get lunch. What a disaster. They need some management assistance. From the looks of the rest of the reviews the service sucks at this location probably because of the poor management. I won’t be back. They don’t deserve to be paid my wage. This was at the Lewisville, Tx location,...

Terrible. Terrible. Terrible. Went in for a quick bite to eat with my family & it was NOT pleasant. Asked about the Papa Burger, what kind of sauce they use, they had no idea what it was. How are you gonna serve this to your customers & not know what is on your burgers?? Their response, "They only send it, they don't tell us what it is" So that was a no on the Papa Burger... We ordered our food, I had to tell the guy 3 times to not put veggies on mine. What do I get? Veggies! Oh, and mustard. It doesn't come with mustard, only mayo.. So I bring this to their attention. The woman who seemed to be in charge started talking in Spanish and laughing, while staring me down. There were bugs on the window & the tables were somewhat dirty. Save yourself the frustration,...