Arby's — Restaurant in Lexington

I like the chain, but I once pulled up to the drive-thru & it took 2mins for someone to acknowledge I was waiting. Then I had to repeat myself multiple times for a simple combo meal (no crazy additives or changes). When I pulled up the lady taking my order was on the phone! She must have been a manager since her shirt was black unlike the rest of the staff. And it was definitely a personal call. She stood there talking as if I wasn't at the window & she handed me my drink without even looking at me or saying anything to me when she took my card. She waved another staff member to finish taking care of me when I asked for sauce. If I wasn't on my lunch break I would have gone inside and spoke to them. But every other time it has been an...

Never had a good experience here. Staffs all but worthless. Now granted I can't just the bushel from one apple, but tbe point being is it seems theres more lazy people here than people wanting to work.

How this location avgs 4.5 stars baffles me.

Today was the last straw....1 car in the whole parking lot and it took the. 1 min and 30 secs to answer the drive thru window. (After I was pulling away to go to Taco Bell).

Granted, multimillion dollar corporation wont miss out ob me spending $12 at 1 of their thousands of stores...but no this. Unless this place changes, I'll never spend a dime here again

I encourge you the reader to think more highly of yourself than deal with this riff...

The service was fine the establishment was clean but the chicken tenders were some of the worst I have ever seen. How is I can stop at a little gas station and get huge juicy real chicken tenders for $6 with wedges. I stop at Arby's and the combo is $11 and these are some of the worst chicken tenders I have ever seen. Should have called them chicken grissle wasn't anything tender about them. My dog had trouble chewing them. On top of that they was small. It just blows my mind I got tenders from KFC a week ago and they were the same little tough tenders with hard breading. How can these little gas stations do so much better cheaper than a national chain...