Burger King — Restaurant in Lexington

Placed a drive-thru order at 4:43 pm. The price of two of the items I ordered was incorrect on the sign vs. what I was being charged (I thought I was paying too little - you'd think they would have appreciated the inquiry). The cashier was incredibly rude. After she curtly confirmed the price and I paid, she told me to pull to a space in front of the building, even though there was no one in line behind me. After ten minutes of waiting, we decided to go inside to see if they had forgotten us. We were in line with a gentleman in the same situation, who had already been waiting for five minutes when we walked in. Five minutes later, they hand us two of our items - ice cream and a shake that were almost completely melted, since they had likely been sitting on the counter the entire time we were waiting. I asked them to remake them, which fortunately, the young man seemed glad to do. So, we did finally end up getting freshly prepared items, but after about a 20-minute wait. So much...

I sat at the intercom for 5 min saying hello. Finally I pulled up to the window to not be acknowleged for another 3 mins before O put the truck in park to knock on the window. Noone has on a drive thru headset. Finally the lady takes my order/payment and tells me to pull in a parking space 3 other cars follow to park beside me. Another lady comes out and asks what all of our ticket numbers are after 15 min wait(because im on my phone i didnt realize how long i had set waiting) I go into the store and my order is not done I asked the manager for a refund he picks up a bag and says this is yours what did u have with aggression i told him and asked for my money it takes another 5 mins to get a refund. The employees that were working was trying the manager on the other hand needs to learn how to deligate and mange his employees so this does not happen again. You can not crumble under pressure if you are in a mangement position, or your team will...

Just got home from ordering at this location and I am very disappointed. The cashier who took my money in drive thru wasn't wearing a mask. Then the woman who was making my drink, not wearing gloves, missed putting the lid on my drink and her ungloved hand went in my drink. Her solution to this was pouring it from one cup into another and not even getting a new drink. And when she handed it to me she was rude and seemed like me being there was an inconvenience to her. I used to frequent this place quite often and the staff was always friendly and followed proper protocol. The past couple months the staff has changed and my order is rarely correct and I always feel Im being an inconvenience being there. I manage 2 restaurants myself and never leave reviews but I feel people should know this place will handle your food with no gloves and treat you as a burden. There's plenty more burger spots in Lexington that I will be visiting...