Fazoli's — Restaurant in Lincoln

EDIT TO ADD: while I was told to send an email, no one ever followed up with it. That's fine though. There are many other places to get take out.

We drove across town to get fazolis at the end of March. When we got home we realized they had only added chicken to one "chicken alfredo" so I called them and they said they would send us out some coupons so we didn't have to drive all the way back that night. A couple weeks go by and I've not received anything so I call the store and the guy I talked to assured me he would get them in the mail that day. 2 weeks later (now a full month since promised compensation) still nothing so I stopped by the store and the manager gave me two free meal coupons. When I went to redeem them today, I was utterly DISGUSTED in the way this place is being ran. I walked in and stood at the counter for about 10 minutes, watching as 6 employees walked by/saw me and no one ever said a word to me. Finally I asked a gentleman named Cory, who had just clocked out, if there was anyone that could help me. He said I am off the clock but let me see if anyone can come up. I waited even longer before what looked like a manager came up and got logged into the computer so the guy OFF THE CLOCK could ring me up. The manager, very annoyed said "I am in the middle of something." and had a sheet of paper that looked maybe an order form or inventory sheet. So again Cory, helps me. Rings up my order, takes my payment and we both stand in the lobby. He was nice enough to offer me water while I waited. More time goes by and I see my food in the window ready to go but the guy at the register is now helping another customer (this guy had just came in from outside and he didnt wash his hands. GROSS and is a health code violation - shame on you! Also, his fazolis shirt is WAY to small. It doesnt even go past his belly button so thankfully he was wearing a shirt underneath). The customer at the register then asks for breadsticks and short shirt guy asks them how many they want, guy says "a bunch". So the this employee takes ALL EIGHT BREADSTICKS and gives them to 2 people. Now i have to wait for them to make more. I was in this store almost THIRTY MINUTES. I am in disbelief at how this store is being ran (or lack there of) and that will be the LAST time we go there. Cory deserves a raise and compensation for WORKING FOR FREE. It's not that hard to be welcoming to customers and it can change the entire visit even if there are mistakes...

Dear Fazoli, First of all I dont understand how the stars work and how many in each category I am alowed to donate to this Fazoli., so I gave them each my best count. I am writing to you today because of what I saw there when I was going there and my spaghetti, my breasticks. Everyone knows that Fazoli is ran by a little kitten. He came to my house when I was a young child and I helped him make a lot of the food, it was proud for me, I helped him even drive my moms car to the store. I went into a lot of trouble, incarcerations, and so forth, due to that driving of the car, and had smashed into several buisness and homes, thankfuly only I was hurt. the kitten and others allw ere ok. BUT TODAY I HAVE TO SAY THAT WHEN I SAW A FULL GROW CAT AT THE FAZOLI I DONT like how time has passed. IS the cat was Garmond (the kittens name from that day in my childhod), he doesnt act like he remembers. I WENT TO JAIL ON HIS SPAGHETTI DUE TO TAKING OF THE CAR AND WHAT HAPPENED and now he is a LARGER CAT who DID NOT GREET ME AT ALL even when I was yelling, crying his name? Through the mouth of my pasta? My baked paste? My PASTAbake and BREADSTICKS was........blocking the way of my words. Its no ones fault. If you can guess what happened to my car on the way home I will return every star I have to you Garmond Fazoli you are always a kitten to me and I love the way we spent that day together so long ago. Because I did crash the car into a yard. With a big Haloween skeleton in it, the tall one, and it fell into a pile of bones. Thats how I FEEL RIGHT NOW ABOUT ALL...

I'm not the type of guy that leaves bad reviews but this is one of the few times that I'll leave one. I went to order a lasagna, which was $11.99. I asked them if they can make one with marinara sauce, not meat sauce. The reason why is that the meat sauce has a mixture of beef and pork (I can't eat pork). They bring out the food, and when I went to cut into the lasagna, there was meat sauce which I specified no meat sauce, only marinara. I talked to the lady and explained. She said that the lasagna is pre-made and has meat sauce in it (I was never told that). I explained that I wanted something different instead and the guy asked if I wanted pizza, or marinara sauce. I told him that I'll take the chicken fettuccine Alfredo, which was $10.49 but if I ordered that, then get the difference of $1.50 refunded to my card. He was trying to charge my $1.50 plus tax for the exchange. I explained 3 times to him that the difference of $1.50 plus tax should be refunded to my card since I'm trying to order the chicken fettuccine alfredo. He asked "do you want a veggie fettuccine alfredo." I told him chicken. He was confused. He still didn't understand my request. The issue was solved eventually. The food was luke warm! I swear these people can't comprehend English or everyone is high/drunk. Everyone needs to be drug tested. Either way, it's entirely frustrating! I probably won't be...