Jamba — Restaurant in Lincoln

I tried calling the manager but it just rang and said the VM wasn't set up, I would've rather handled this privately. This was by far the WORST customer service I've experienced at JJ. I have actually never had a bad experience at any of them, but the two young men working on Thursday were so rude, I can't believe I tipped them. Not a smile, hello, can I take your order- nothing. The one taking my order was probably the rudest kid I've dealt with in a while. I ordered 3 mediums, but got 3 larges. I was wondering why my total was so much, now I see why. He also spoke at the volume of a mouse, with blenders on. He was annoyed he had to repeat himself 3 times for me to understand him. I got supplements in mine, but they didn't mark it, so when I picked up, I had to ask. He looked a bit surprised, then I figured out why- come to find out, he gave me the wrong one, and gave my son the one with the energy and vitamin boost- my 8 year old! I had tried joking with the two to lighten to mood, but they were just not having it. I know teens are teens, but there is no excuse for this kind of behavior in a business. I want a refund for the price difference, and the two that were swapped. If I were the owner, I'd be ashamed these were my employees. A smile...

My wife purchased a $20 gift card from this Jamba Juice, but then decided she would rather give two $10 cards to two recipients as opposed to a single $20 card to one recipient. Should have been a simple exchange of one card for two (I even had the original receipt).

Inexplicably, I was told that it was not possible to do that, and I needed to call the customer support number on the back. Really?

Ok, so I called the customer support number which was not in service. Stellar support - NOT.

I would think that from a business standpoint, converting visits from one potential customer into two potential customers would be welcomed but sadly, strategic thinking is no longer part of the equation anymore (trot out the usual COVID and/or Supply Chain excuses here).

I am banning future visits for my myself and my wife going forward due to this nonsense - so good job Jamba Juice you lost a fairly consistent customer because of idiotic...

Absolutely disappointed in this store. I have been going here since it opened. I called ahead with an order of 8 drinks. I waited 30+ minutes and yet still more people who came in after me got their drinks before me. I then go to the counter and talk to one manager, and then the next manager, Jessica started to bud in. Once I leave the counter, Jessica continues to talk to me from across the store behind her counter. I'm a supervisor myself, and I would never allow one of my managers to treat a guest this way. Unacceptable, completely not professional of Jessica. I decided to get a refund after how I was treated. Jessica should not treat guests this way, especially if you are a manager. I am absolutely embarrassed for her and her team for how she represented their store. I will now be going to the Rocklin store for now on since Jessica thinks it's acceptable to treat guests this way. Poor poor poor poor...