KFC — Restaurant in Lincoln

On 8-11-2021 I called to place a special order over the phone (which I have been doing for over 2 years). The Manager took my order and even told me that I could swap out Cole slaw for another mash potatoe and gravy. She also told me to go through the drive-thru to pay for my order and pick it up. But upon my arrival to the drive-thru, I told them I was here to pick up an order that I placed over the phone. I was then told by the Manager that I cannot do that and I would have to order at the drive-thru, through the kfc app, or door-dash. I informed them that I wish I would had been told this when I spoke to the manager over the phone because I have been placing special orders over the phone for a few years. The Manager stated that she did tell me this information over the phone. Either she confused my phone call with someone else's, or she is being completely dishonest. But to ALSO say that we never take phone orders for special orders is completely untrue. Be honest Management and don't get an attitude with your customers when you change your story as a customer shows up to the drive-thru window. Im not upset, im only stating the facts of what occurred and...

Its a bit sad when the young girl taking drive through orders doesn't know the size or content of the sides. Requested a small side of mash potatoes with extra gravy with our order, and asked if it would be okay if they used the 8 oz container. She replied that was how the side came and told us to pull forward. We received a 4 oz container of mashed potatoes that looked like it was packed 8 hours ago as any gravy that had been added had melted into the mash potatoes some time ago. The chicken strips breading was soggy and stale and the chicken in the Famous Bowl was old and rock hard. Not sure what the hold time is on pre packed sides or on chicken strips are but not only was this not what we asked for but was inedible. Too bad they've closed their lobby due to covid and don't answer their phone because if we wanted it fixed we'd have to wait in another 10 minute drive through line. The inconsistency of this KFC is not worth the risk. Definitely won't be...

This is the 2nd time we gave this place a chanse. Dinner time , friday and drive thru. 1.We asked for 18pc bucket all dark meat extra crispy, at first they said they cant accomodate then they said they will but there will be 20min wait. What we were given was 12pc mixed meat regular. We asked for 2 mash potatoe sides no gravy and 1 corn , 1 mac & cheese we were given 1 mash , 1 coleslaw and 1 mac & cheese half full. No receipt was given to us.

This occurs every time at 8pm given that they close at 10pm i observed them tell drive thru customers they were out of product both time while inside staff is cleaning for closing. If the manager/owner reads this and wonders why sales are low trust me its not due to no customers. If you are a customer - just go to safeway deli next door n get fried chicken there it will be cheaper, your order will always be correct and...