Firehouse Subs Little Elm at 423 — Restaurant in Little Elm

First time here. Ordered a large smoked beef cheddar brisket. One guy shows us what comes on it for free, so we say ok but wife doesn't want mayo. He says ok. We get it to go so when we get home n open the box all it was was the meat on untoasted(?) wheat n some BBQ sauce. No cheese, no lettuce, no tomatoes, no onions, no whatever was on their cubed guide, but they got the no mayo right. It was BARE. Who orders a $16 sub with no toppings?? Nobody! Also, the guy who took the order had 2 others make the sub n either he didn't tell them, they forgot or they didn't understand (looked Hispanic). Not sure if I heard any interaction between them but wasn't focusing on them anyway. I normally go to Subway bc i like that the person taking the order fixes the sandwich n you see the toppings go on n it's cheaper n still tastes good. I can load up on many veggies n almost max out on them. I stopped going to Capriottis bc 1 out of 3 orders always ended up wrong too...always ordered chicken chipotle crunch but would get plain chicken instead. Try FH for 1st time n it was the absolute worst experience so doubt I'll be back again, although the meat was good. We were the only ones there so not like they were busy with 15 to 20 minutes until closing. Pic is of my half as she was so hungry she started on it, but she told me all about it n wasn't happy about it either. Subways n Mike's subs from now on. No backs turned mystery subpar subs for us anymore! Prices go up yet accurate service n food quantity go down nowdays. Doneski. I pray they get it right for others n still wished them a happy...

⭐⭐⭐⭐⭐ 5-Star Review for Firehouse Subs (423 & Eldorado Location)

I’ve been a loyal Firehouse Subs customer for years, and a big reason for that is the incredible service and experience provided by Store Manager Ernesto and his outstanding team, including James at the 423 & Eldorado location. No matter where Ernesto goes, he brings the same level of dedication, professionalism, and hospitality that makes every visit enjoyable. He truly understands what great customer service is all about! The food is always fresh, the sandwiches are made with care, and the overall experience is top-tier. Whether it’s a quick lunch break or a much-needed meal, I always leave satisfied. To the owners: You have a superstar in Ernesto! His leadership and commitment to excellence set a high standard, and he should absolutely have a bigger role in helping other locations reach his level of service and management. Firehouse Subs is already a great brand, but with more people like Ernesto and James, it could be next-level amazing across the board. Highly recommend this location—great food, great service, and a team that truly cares! 🚒🔥🥪 #FirehouseSubs #TopNotchService...

I don’t typically write reviews but if you want a place that could care less about customer service this is the place to go. Did an order for takeout got home and they forgot half of my meal. When I realized they’d forgotten the other half of my meal I tried to call but their phone line doesn’t work and says try again later so I had to drive 12 minutes back to the store. I walked in and told them they forgot part of my meal and they just looked at me before saying anything they didn’t apologize or even try to act like they cared, I think it’s ridiculous that you can’t even reach this restaurant without having to drive all the way back just for them to care less about you. I think this was my first and last meal at...