Marble Slab Creamery — Restaurant in Little Elm

T.E.R.R.I.B.L.E - not the ice cream - but the service! Would not recommend this location. Service is EXTREMELY SLOW (25 min wait on a laid back weekday evening).

Really disappointed with the service - wish staff would just follow the description of the signature recipe advertised instead of making up their own version of it then arguing with customers that they are wrong when the customer reads the extract description posted by the store! If we wanted strawberry cheesecake we would have gotten it, but we asked for the strawberry shortcake signature and were given a slew of confusion because the staff was adamant he was putting together the right thing and continued to ignore though he was made aware that he was using the incorrect flavors.

Our strawberry short cake ice cream ended up being a mix of 90 % cheesecake icecream, some cake, chocolate sauce (?!), strawberry sauce, a little dollop of sweet cream (reluctantly added after another patron began reading aloud their advertised ingredients for this signature) and 3 slivers of strawberry (after staff was reminded that it came with ‘fresh strawberries’).

Highly disappointed with this location... and the service. Waited 25 minutes with only two people in front of me only to be served the wrong icecream because the staff...

The first time I went here I had great service and the ice cream tasted amazing. The second time I went (tonight) the service was horrible. We told them specifically we wanted the ice cream to go and it melted all over us on the way home. It took 30 minutes to make 5 ice creams. They got half the orders wrong and couldn't remember what we wanted. I only wanted two toppings! They had to be reminded multiple times to put in stuff that we told them too and all five of us only asked for one or two items on the ice cream. The dark chocolate ice cream didn't taste like dark chocolate and the chocolate tasted like vanilla. The butter pecan ice cream was amazing but the strawberries on top were frozen solid. Horrible experience and I got charged 20 bucks to have to clean ice cream off my car because they didn't make them to go despite asking...

I took my daughter here and immediately noticed this place was very unkept and needed a good scrub down. Paint is peeling from the trim next to the the tables and the front of the trash cans were covered in layers of old ice cream that looked like they haven’t been cleaned in months! Everything looked so dirty and old! Very disappointed to see an ice cream place in this condition especially for the area it is located in. I also didn’t appreciate hearing the employees talk about vomiting and feeling like they were going to die because of drugs they had taken. I just wanted to take my little girl out for ice cream. I definitely did not...