Fu lin Chinese restaurant — Restaurant in Little Rock

Usually I will say this is the best place and has always chose this place as my number one since 2012. Ive had many meetings, potlucks, parties, after graduation etc and has been a staple in my household including spreading the word on how wonderful they have been all these years but after today I will not spend another PENNY at this place. I spent $50 online for pick up last night to prepare for work the next day. I get to lunch to notice my food was not correct and called them to let them know. Already I was told that i was not being truthful as they wanted proof that it was made wrong. I was not able to go due to me being at work but was able to get my brother to. Once there he called me and they agreed they messed up and will make it again (another 15-20 mins) I advised that my lunch was already gone and this was an inconvenience of my time due to me having to come back to have this fixed (be advised they called me to tell me it was ready and confirmed my order with me, yes i could have checked but understand since 2012, NEVER had a problem here)and asked if there is anything they can do to accommodate as this was an inconvenience of my time/schedule. The woman told me “we are fixing it..were remaking it, dont know what else you want from us.” Missed the whole principle. I wasnt asking for a free meal, hell they could have offered a drink with my meal it would have been bliss but NO APOLOGY GIVEN as again I have already spent the $50 so something would have made my day. Hell an extra fortune cookie something! but the fact that in all the years I have been loyal to this place, the lack of their customer service, empathy and the attitude that was given to me and my brother, I was in distraught. How are you upset that you messed up my order? Now here I am at work hungry cause my 30 mins is gone. Im sure I will find a much better oriental cuisine elsewhere....

I have been going to FuLin for over 30 years and over the years the quality of the food has gone down hill. The egg rolls used to be made in house and now seem to be prepackaged product. The fried rice had carrots, onions and peas but now has very little other than different colored rice (yellowish). But the reason for the poor review is that yesterday for my mom’s birthday we had a large order to go and today all of us are sick with diarrhea, nausea, stomach cramps and sweats. When I called to let them know, their response was that perhaps it was something else that we drank and that we should go to the hospital to see if they could prove that it was from their food (utterly ridiculous). So we paid $125.00 to make everyone sick. I do not recommend ever going there. It’s a shame because they were once a...

When ordered meal I misspoke the name triple seafood delight. My mistake I admit. Waitress did not ask for clarification so she brought the wrong entree. Tried to explain and she said she would bring the correct dish I hate to waste food so I said no I’ll try something new. Should have taken her up on her suggestion. Did not enjoy the meal. Check came so I paid it with a tip and left it at my table when she did not return after a few minutes. Was questioned loudly as I walked out of if I had paid my bill. I did not realize that I was to take bill to front of restaurant and check out. Several other misunderstandings during the course of this event. Maybe I caught them on a bad day. After driving 5+ hours back to Little Rock craving Chinese this was a huge disappointment. Looking for a new...