Kilwins Ice Cream - Chocolate - Fudge — Restaurant in Little Rock

Terrible experience... resolved by owners. My family went in for waffle cones, and the man who was helping us told us there were none. I told him that someone was making waffle cones, and I pointed to them. He said they were for tomorrow. At the cash register, I told the cashier I wanted waffle cones, and I pointed and told her I would see waffle cones from where I stood. She said nothing but asked for payment. When I stood outside to take a photo of the cones, he came to the front, grabbed the waffle cones, and threw them in the trash in front of us. I am mortified at how terrible the experience was... horrible business! We will not return, and we'll make sure to share our experience widely! Edit: I contacted the owners via Facebook, and they explained that they were on vacation at the time of our visit. They said that they love their customers and promised to make it right. Upon their return, they reported that the man responsible for our experience was reprimanded and demoted, that the girl making waffle cones was terminated since it was her second offense, and that supervisors and employees would receive training regarding the incident. They also stated that they would send a gift certificate in hopes that we would return. Today I received the gift certificate, just more than equal to our expenses that evening, and we will give them another chance. I'm relieved to know that the owners stand behind their business and work to resolve customer...

Kilwins in Little Rock is a delightful destination for anyone with a sweet tooth. From the moment you step inside, you’re greeted by the irresistible aroma of freshly made chocolates, fudge, and waffle cones. The shop has a charming, old-fashioned feel, with friendly staff who are always eager to help you choose from their wide array of treats.The selection at Kilwins is impressive. Their chocolates are rich and flavorful, with a variety of options ranging from classic truffles to more unique confections. The fudge is another standout—creamy, decadent, and available in a variety of flavors. Be sure to try the pecan pralines; they’re simply divine.In addition to chocolates and fudge, Kilwins also offers homemade ice cream. The ice cream is incredibly smooth and comes in a variety of delicious flavors. Whether you’re in the mood for a classic scoop of chocolate or something more adventurous, like their toasted coconut, you won’t be disappointed.The shop itself is clean, well-organized, and inviting, making it a pleasant place to visit whether you’re grabbing a quick treat or putting together a gift box. Prices are reasonable considering the quality, and everything is beautifully packaged.Kilwins is a must-visit in Little Rock, whether you’re a local or just passing through. It’s the perfect place to indulge in high-quality sweets that are sure to...

I am giving a one star for service today (4/6/25). I come into Kilwins quite frequently for one item. I am usually in and out. However, today was not the case. I never purchase ice cream. I usually buy a sweet treat near the first register, so when I walked in, I went strait to the register. In the back of the store, there was a long line for ice cream. There were at least 15 people in line for ice cream. I was happy I didn't want that. However, after standing for five minutes for someone to come to the register to check me out, one of the workers informed me there was only one line. WHY WOULD SOMEONE WHO JUST NEEDED TO CHECK OUT STAND BEHIND 15 PEOPLE CHOOSING FLAVORS OF ICE CREAM? There were three workers in there today. One of them was baking (understandable that she could not check me out), but the other two were helping the ice cream line. There has to be a better way. Whoever manages the Kilwins associates, teach them to better serve their customers. Someone who needs something quick and needs to JUST checkout does not need to stand a half hour in line while the ice cream customers get served. That made no sense, so I had to leave without my Sunday treat because...