Courtyard by Marriott Little Rock Downtown — Hotel in Little Rock

'We will take this as a training exercise' the manager said as we detailed to her the problems we had since arriving - this is not good enough, I thought. How many training exercises do you need to finally increase the IQ of some very slow or non responsive staff?

we booked the hotel weeks in advance as hotel members and sent our requests for a quiet room. We called once again before reaching the hotel, as we were driving through a storm from Memphis which delayed our arrival to 10pm in the evening. Shaniqua (or Shafiqua) promised she will write down our requests. As we arrived, the receptionist informed us there was nothing on file, while chatting away to another client saying the cleaner (sat on the reception desk) does not have any information and we should talk to her. 'How important does she think she is?' I wondered.

room 522 was located right at the end of the hallway, near 5 other room doors I noticed with people who kept coming and going with doors slamming hard. We can hide in the long suite, I thought, but no, it was overlooking the interstate I 30 we just came from with traffic 24/7. Surely this could have been avoided if a room was to be reserved on the other side of the hotel, clearly the management is not doing a very good job at training the useless receptionists. no breakfast included and the majority of their around 50 channels were not working 'because of the storm' - imagine all the hotels in the world not to have TV working because of a storm!!!! some 3 toiletries in the bathroom, thin bedding sheet that made me scratch the whole night - no wonder the next days I was a wreck hairs in the bath tub and around - as per my pictures, proof no cleaning was done properly very funny looking ceiling, dirty, marked wood surfaces - everything was bringing down something which could have looked like a 5 star hotel no tea bags in the room - I wish I knew that to bring my varieties of tea from home thank God the main road was not busy and there are several restaurants nearby. A supermarket, having just basic things is located a few streets away parking is 10 USD per night and you can access it from the back of the hotel: it is a public parking though and then have to drag your suitcases though some outside areas, and press the buzzer for the receptionist to come and open it late at night - what a mess, you think: I could surely do much better without this and seeing the receptionist' moody face. If she worked for me I would have asked her to pack her bags and leave...

The food was terrible, pre-packaged, not organic, frozen, and over-priced. When I order room service or go to a hotel’s restaurant, I expect food prepared in a kitchen, not frozen pre-packaged biscuits from Starbucks or McDonalds.

The gym was in a gloomy basement that had no ventilation and had very little equipment.

The blankets were thin and subpar, and there was no microwave for the refrigerator. There were also very few outlets and no USB ports in the room.

Worst of all, we were charged over $16 for a daily parking fee that we were never informed about. During check-in, the concierge asked if we would like a ticket for the parking deck, which I assumed was being offered as complimentary, and I responded, “Sure.” We didn’t find out that we had been charged $16 for a daily parking fee until after we checked out and were en route back home. We we’re staying from December 22 - December 26, so bear in mind that downtown Little Rock was a ghost town during our stay. The deck we were charged for actually had free public parking Christmas Eve and Christmas Day, as there were no attendants working. There was also completely empty street parking surrounding the hotel, which would have been free Christmas Day and most likely Christmas Eve. Additionally, there is an entire free, public parking lot right beside the parking deck. We couldn’t believe the the concierge would offer us a ticket for the parking deck without informing us that it was not complimentary, especially when there were at least 300 empty and free parking spaces within one hundred feet of the hotel.

The concierge also had no list or any idea of which surroundings restaurants in the River Market (the destination street in downtown Little Rock where the hotel is located) would be open Christmas Eve or Christmas Day. They also never informed us that the hotel’s “restaurant” and bar would be closed.

The WIFI didn’t even work Christmas Eve and Christmas Day. I guess the WIFI was taking those days off too.

The only excellent part about the hotel was the housekeeping staff, as the housekeeping was excellent each day.

I had been so excited to surprise and spoil my goddaughter with the quality of a Marriott-owned hotel in the River Market, only for both of us to quickly realize that a Holiday Inn, Hampton, or Comfort Inn would all be big steps...

Unfortunately, the only good thing I can say about this place is the location is great. I stayed here on business and had to switch rooms in the middle of the night because I was being eaten alive by something. The manager wasn't there at the time but I spoke with her the next morning and politely described what I had gone through. At this point, my eye was literally swollen shut because I had a reaction to a bite on my eyelid of all places. I also had bites all over my arms and on my neck which were very swollen. I hate to make mention of bed bugs but my patches of bites all over had several right in a row so I'll let you make the call there. The manager said she would have someone to come look at the room and offered to comp my room for the night which was a small consolation considering what I was dealing with, with all the bites itching like crazy and having to work all week with my eye swollen shut. In the end I said I would prefer points and for her to please discuss this with her manager and to send me an email update with a number they thought was appropriate. If you guessed that I never received an email, you'd be right. When I got back to the hotel from work, I went to speak with the manager and of course she'd just left. They called her cell phone and I spoke with her again. Again, she said that she would speak with her manager and let me know what kind of points compensation they thought was appropriate. I never heard anything. It has been six days since I checked out and I never received points or so much as a phone call. Clearly my ordeal and their customers meant nothing. Had they responded appropriately and professionally I never would've made this matter public. I hope they see this review and this doesn't happen to someone else moving forward. Good thing I took pictures of everything should I need it for...