16 Handles — Restaurant in Livingston

UPDATED REVIEW: To 16 Handles' credit, they did respond to my email asking for a credit the same day. I am updating my review to 4 stars. ORIGINAL REVIEW: Do not use the 16 Handles App! I placed an order for a family 4-pack, plus 1 extra yogurt to be delivered. Including tip, the cost was about $50. I received a bag with 4 empty cups and 1 cup of yogurt. I asked the driver if a bag was missing, and he mentioned that he asked the clerk about the order and was advised that it was accurate. I called the store and was advised that I had placed two orders. When I explained that I didn't place 2 orders, I was then advised that they are working on my order and I can pick it up. When I asked why I needed to pick it up after I paid for delivery, I was advised that Livingston doesn't deliver and I was mistaken. When I asked to please cancel my order, I was advised that I had to do it. I logged back into the app and found that, unlike Seamless, the 16 Handles app does not have a way to reconcile issues other than writing to a support email. In other words, if 16 Handles makes a mistake, the consumer has to bend over backwards to get their money back. Bottom line: EVERYONE MAKES MISTAKES. It happens. But what is not acceptable is a corporation making a consumer jump through hoops for their own mistakes or a staff member blaming a customer for his mistake and then doing nothing to attempt to address it. Best advice: DO NOT USE THE 16 Handles APP. Use Seamless - at least there is a chance to get...

Ugh, I really wanted to give this place 5 stars but the prices are just WAY too high for me to do so. Everything else is GREAT though. As the name suggests they have 16 different types and flavors on "tap". They even have a few low fat and sorbet type options. Also plentiful is the topping bar. It has everything I can think of and more! The yogurt quality is great and new flavors are rotated in regularly! Now we get to the scale as you pay by the weight of what yougurt(s) (you can mix as many types together as you wish) and toppings you choose. At the scale is where they definitely falter as a business. You pay by the ounce and boy oh boy do you pay! On average for me and my wife to get what would amount to 2 medium sized portions at an ice cream parlor, we average about $12 & up EASILY. It's good and all but were talking Atlantic City/NYC prices here (& fittingly it's located in expensive Livingston N.J). So choice and quality are great but price is horrible. Still the best I had in awhile and still a place I'll go as often as I...

Im from a small midwest suburb. While i like a lot of things of new jersey, i do miss the strong sense of community that i grew up with.

16 handles brings a little bit of that to my family.

I know i know its a chain. But this one and the lady that runs it reminds me of the local sweet shop when i was a kid. She remembers my 5 year old. And theres just a sense of supporting and cheering each other on in life.

The ice cream is good too. I mean 6$ for icecream is ridiculous too me but im old and its just inflation. My family loves it here. Every time my son achieves something he asks if we can go here. And everytime my answer...