Cold Stone Creamery — Restaurant in Lockport

I’ve tried to eat here twice now only because they’re open the latest nearby. The customer service was fine but just fine. I did come in on the hottest day this far this summer close to closing time, so i didn’t expect smiling faces at 9:30pm. But my review is about the product not the service. I should have asked for a sample, but it was close to closing time and there were other guests in the store and I didn’t feel welcomed enough to ask.

I got the Oreo cream ice cream with marshmallow mixed in for the heck of it, in a sprinkle dipped waffle cone. It was so bad. 😭 I’ve never threw a whole ice cream away until now. The ice cream was powdery and nasty. You can even see the texture a little in the photo. I gathered that they use the whole oreo in theirs instead of just the cookie part, but I hope they reevaluate. Disappointed, i took a big bite into the cone hoping it would make it a little better. It tasted cheap, thin and way too sugary even on the plain parts. I could tell that the chocolate and sprinkles are the cheapest they could find to use. Before i ate the ice cream i brought it straight home and put it in my freezer sealed tightly in the container and it did not harden at all. This tells me that the ice cream is very high in sugar and fat, or that it’s just cheap ingredients used. I spent $10.12 on one ice cream to have this experience. Just go to Dairy Queen. Or Jewel and grab a Haagen Dasz for half the price and 10x better quality.

Sorry for the bad review, but this is my...

Coming from someone who eats here quite often, I’m rather disappointed. Two weeks ago we stopped in later at night and the line was short when we got there and it took over 30 minutes for our order to me taken. 30 minutes!! Whatever okay fast forward to tonight. Not only was the line long and waited forever but the turn over rate of employment is crazy. There were people working tonight who had no idea what anything was or how anything worked. My husband asked for cheesecake ice cream and the guy said “I don’t know if this is cheesecake can sample it for me” my husband said no so the guy took a bite for himself and goes oh ya that’s right I guess. Wtf?? Then we ordered the cookie dough you want some and the guy didn’t know how much to put in there and then left out all of the ingredients besides the cookie dough and crushed up the cookie dough. While they were mushing it together it became very strongly like paste. I could go on and on about the terrible experience and the nasty ice cream but that’s enough of my rant. Do not come here they have gone so...

I came in late tonight. I was immediately greeted and helped by Jeremey. He was very friendly, outgoing, and smiled ear to ear. He was very helpful and went above and beyond. He made my experience so much better!

However, I did feel bad for him. I understand that they were closing within an hour, so the other employees had to start cleaning. The other employees were not cleaning whatsoever, but instead talking and messing around, like throwing garbage from a far distance into the garbage can. The other two employees were not helping him out whatsoever. He asked them to help make our drinks and the others said "No, I have to clean." Yet he was not cleaning. The lady employee literally stood around and did not do anything to help support him. He was the only one working.

Thank you Jeremey!! Thanks for going above and beyond and making my experience great!

High star rating is from his welcoming and...