Taco Bell — Restaurant in Lockport

Over the past eight years, this is the absolute worst Taco Bell in the United States of America. How this location is even still open or still even has a franchise license is beyond me! About three years ago, we used to order here about 3-4 times per week and we NEVER once received a single correct order (not even once) for 2-3 years straight. It’s usually half-baked Lockport High School kids (completely high) on drugs and they can’t even take an order (or see straight) or give you the correct order. The burritos and tacos have NO MEAT on them (less than 2 cents of meat on anything served here because the owner is cheap and the half-baked food preparers are terrible) and the food is always terrible at this location. This Taco Bell is extremely stingy and cheap with their meat and small tiny portion sizes, about 1/4 the size of other Taco Bells, and NEVER any meat! Just an empty taco shell with some old brown lettuce. If you ask for no lettuce on your taco, they give you a completely empty taco shell! No meat, no cheese, NOTHING! Every single time! Just an empty taco shell or an empty burrito shell with nothing in it.

Several times we went through drive thru and they say that the soda machines are broken. If you ask for an empanada, they will tell you that they don’t have any empanadas! In five years we have never been able to get an empanada at this location. The service is terrible, the food portions are the absolute worst (empty taco shell will nothing in it) terrible employees and the burritos are a large 5 cent plain empty burrito shell with nothing in it! No meat, nothing! I have never seen such a poorly run Taco Bell, and for nearly a decade I wish this location would get shut down or replaced by a different owner, because the owner / managers must be extremely cheap and must tell the staff NOT to give ANY meat! The staff and management are the worst. Just skip this location and go to Lemont or Orland Park instead. It’s not worth the headaches and this location is the worst run Taco...

8:30 on a Monday, not busy, yet we waited at the drive thru. We asked if we could order, met with silence. After the line was four cars deep,we pulled around to the front. Two employees with headsets on were in the parking lot talking to someone in a car. Guessing that's why we weren't greeted.

We go in to place our order and had a lovely employee with the name Timi on her hat. She was friendly, offered up that she is fairly new and still learning the register, and overall great. She couldn't find something from our order on the register, apologized to us, and went and found help. Exactly what you should do when you need help in front of a customer. For being new, she's damn sharp. She is the only reason that this isn't a one star review. That second star is because she was the only redeeming factor of this visit.

We get our order and hop in the car. Being that we were the only customers inside the place, we didn't assume that we'd need to check our order. There were a few cars in the drive thru, but we were the only ones inside. Fast forward, we get home and a large order of popcorn chicken is missing. Our order was four items long and we couldn't even get all four of them. Uttering disappointed...

Let's set the mood: the bathrooms smell like a straight up barn yard. My friend walked in and was immediately taken a back by the river of urine surrounding both the urinal and sink. He immediately evacuated the area. With the kindness in his heart, he decided to give Taco Bell a second chance. Our orders were taken by an airhead of a cashier. Yet what happened next is something that will cause me sleep paralysis for the rest of my life. We saw a manager slosh a mysterious yellow liquid from the table to the ground. Splash! As if that wasn't disturbing enough, we witnessed sagged pants of all the employees. Yikes! 15 minutes past and the boy with jagged teeth and dimples sloppily placed my order onto the dirty, wet countertop without a tray and/or bag. Another 15 minutes past, we questioned the workers on the whereabouts of my friend's order. God bless the pretty yet rudly mannered girl who began viciously searching for our order. In essence, we waited 30 minutes in this Taco Bell/KFC to be disappointed for our choice of food. And all I would like to say is that Culver's......