Dunkin' — Restaurant in Lockport

I've been coming to this Dunkin Donuts for years and it was one of the best Dunkin locations for miles. It's obviously under new ownership and has taken a turn for the absolute worst. The staff is extremely rude all the time (all of them). The food is far from Dunkin's standard. The coffee tastes watered down or burnt. The croissants they use for their sandwiches are stale. They gave me only one box for two DunKing meals because they're playing games with their inventory (I worked in fast food 15 years ago... I know the tricks). They pretend not to understand English when it serves them. They wouldn't even cut my son's sandwich in half saying "they can't do that."

Overall, Dunkin itself needs to do something about this franchisee and send their reps here. The only positive is that it's clean but that's probably because they get so little business now that cleaning is all they have to do. I've been sitting here for 20 minutes, and there hasn't been a single customer. I...

This location is under new ownership and they got rid of the staff that they had. The previous staff did an awesome job making sure to keep the line moving through drive-through and rarely that they get your order wrong under this new ownership and the new staff, they are extremely disorganized. They’re very slow, the line backs up and the wait time is turning into 10 to 15 minutes when the line is long. It’s really unfortunate because under the previous ownership it ran like a well oiled machine so sad to see all the staff gone and replace with people that obviously are having a hard time keeping up with customer service also, the quality of the drinks has gone down, they’re not being made right or they’re getting orders wrong. This location is going to lose a lot of business to other locations in Lockport. If they don’t change the way they do things and become as efficient as the previous staff was and the...

Yesterday morning, on my way to work, I stop by to order breafast, for me and 5 coworkers. We ride together every day. Soon as we got to the drive thru, I order 2 coffees, the ladie that was taking my order, asked me if wanted cream sugar, I said yes, then I started ordering food. When I said the first to words, wich was sándwich breafast, she didn't let me talk anymore. She said that she didn't know what was that, avery word that I was trying to say, she wasn't even let me finish my word. When her answer was right there, she didn't know that was that. On top of that she rased her voice at me, the ladie was in a very bad mood. No one desirve what she did to me. So we diced...