The Bar at Wave Resort — Restaurant in Long Branch

I felt compelled to make a review of my experience last night in direct response to the one below by Miguel Ocampo. This is to put to rest various lies, while sharing my own experience alongside several other counterparts.

I was there for an hour before this group of friends arrived, but with 2 of them looking barely 21. When Shea carded them and they couldn’t produce ID, that is where the unrest began. I sat right next to these people. She never said “please don’t come here again”. She did state she would issue a refund.

Cesar was in no way presenting intoxicated, if anything, he was extremely professional and calm when dealing with this pack of Karens. The woman attacked him incessantly and said “why are you not talking to or engaging with us?” And proceeded to complain about lack of service due to the failure of presenting IDs. He willingly wrote down their names at which point the woman threw the paper back at him asking for their locations/addresses, which is completely inappropriate. Shea never snatched or tore anything.

There are cameras with audio covering every angle of the bar that can debunk the slanderous accusations made by this group. 😊 it’s one thing to share your personal experience, it’s another to spread libel that can be proven as false by witnesses and footage. Bless any other unlucky bartenders/servers that come across folks like this.

Myself and 3 others witnessed this first hand, while we enjoyed beautifully made cocktails by a kind and professional staff. Anyone who works in the service industry will always encounter these types of people sadly. Despite these people, we had a wonderful time with a...

I had a very disappointing experience at Wave the Bar in Long Branch. I went with some friends to enjoy a night out, but the service was unacceptable. My friend ordered a cocktail and what we received was completely different from what was requested. (Taste terrible) When we addressed the issue with the bartender, Shea, her response was extremely unprofessional and disrespectful. Instead of correcting the drink or preparing something acceptable, she said: “I’ll give you a refund, and please never come back here.”

On top of that, I ordered a mocktail that was never brought to me, leaving me the entire visit without a drink. When we spoke to the manager, Cesar, rather than resolving the issue, he only defended her. It was also very noticeable that he had been drinking, his speech was slow and his behavior suggested he was under the influence, which is completely unprofessional for a manager.

To make matters worse, one of my friends asked the manager for a paper with both his name (Cesar) and the bartender’s name (Shea). While Cesar was writing the names down, Shea tried to grab and tear the paper, questioning why her name was being written. That behavior was completely inappropriate and unacceptable.

Overall, this was a frustrating and disrespectful experience that no guest should...

Mr. Ocampo - let’s inform ourselves together!!

Bartenders can refuse service for any reason at all, especially when there’s a lack of identification and disruptive/harassing behavior. There are 3 active cameras directly over the bar, no “ifs”. There was nothing polite about your group’s behavior, specifically when talking to Cesar who did absolutely nothing wrong but try to listen to you. They do not HAVE to make you drinks, alcoholic or not. That is why it helps to actually be polite and not problematic from the outset to anyone serving you. It is most certainly slander to accuse a manager, on the internet, of being intoxicated while working because you had a bad personal experience. Most definitely Karen-worthy behavior. That’s unacceptable. Cesar gave you their names and said to write a complaint if you needed. The woman threw the paper back asking for addresses/locations at which point Shea said “she has no right to know that.” At no point did she grab or rip up paper from any of you, as the cameras will show. 😊

This was my personal experience! Please take care of yourselves, and stop lying about people being under the influence at work because you are disgruntled. Good luck!!

Shea & Cesar are wonderful - everyone else should go see them for...