Spot A Pizza Place — Restaurant in Los Altos

We had been loyal customers for 20 years but after our most recent experience we will never be going back.

We ordered a simple hiding spot pizza. We had asked to add jalapeños (which we usually did in the past). They gave us a pizza without jalapeños because we hadn’t paid extra for it (not an option on their website) and they didn’t even call us to ask if we wanted to pay the difference. Gave them the benefit of the doubt so still brought the pizza home.

Unfortunately, when we tried eating the pizza was essentially inedible because it was JUST cheese and no sauce. We did not order a pizza with no sauce. When we called due to our order being incorrect, the very rude staff said it was our fault that we didn’t like the pizza and we should have ordered “extra sauce.”

My dad went back with the pizza to show the manager what happened see if they could fix it or get us a fresh one, and instead she fought with him. He asked her if she would try some of pizza so she would believe there was no sauce on it, and she retorted with “I am not a dog, I don’t even make the pizzas.” Aside from the absolute disrespect, who puts cheese on bread without sauce and sells it as a pizza?! Not sure if this is incompetence and they have not trained whoever is making the pizza, or they are cutting corners to save money.

Extremely rude, unprofessional staff with absolutely no sense of accountability. Will no longer be patrons...

Worst pizza place I have ever been to with my friend. We went to get a soda and everything was empty except for coke and Dr. Pepper after they told us that they did have lemonade. Then they laughed and said their excuse was "their soda machine was always empty" after we asked them why their soda machine was empty. I ordered a slice of pepperoni pizza and also ordered a meatball sandwich and the pizza was so dry that I had to ask for a refund which they told me they didn't know how to do. The sandwhich was also dry and almost looked burned. Both seemed to be in a hot box or pre made sitting there in a hot box drying out for a while. I will not come back. The staff was passive aggressive and rude and their trash can was so full you couldn't even throw anything away; trash was spilling out of it. This was a very unpleasant and...

The girl at the service desk was by far the most unprofessional I’ve encountered. She clearly had no interest in her job. We went in for ice cream and wanted to sample a few flavors. After trying the first one, we quickly realized it was watery and icy, likely due to improper temperature maintenance. She rudely removed the container for used spoons on the counter and told us to dispose of them in the trash bin. When we asked to try other flavors, it felt like we were inconveniencing her. She couldn’t even manage a smile or a greeting. If serving customers is that difficult, don’t work here. We thanked her before leaving and...