Burger King — Restaurant in Los Angeles

If I could give ZERO stars I would. I order 2 16oz slushies, a spicy chicken sandwich, and value fries not more than 20 minutes ago. When my order came the drinks were wrong. I looked at the cup bottom at it clearly said 12oz. I went right back to the counter and asked them about it. A woman claiming to be the manager said "those are the dollar ones". I showed her the 12oz on the bottom of the cup and pointed to the menu board where it said 16oz and pointed to my receipt where it said 16oz then asked again why they were giving 12oz cups. She claimed she didn't know what the numbers on the cups meant and that the company sent the cups and only sent 2 sizes the big one and the little one and the 16oz obviously couldn't be the big one but that she don't know what the number on the cup mean. I asked her how much the 12oz were and she again insisted they were the dollar cups. I again point to the menu and the receipt where it clearly said 16oz and told her it was a 4oz difference. She went into a tirade about how it wasn't her fault and the company sent the cups and she just used what they sent. I told her I wanted my money refunded for the drinks and asked how long they were cheating people out of money and product. She went and picked up $2.20 in cash and put it on the counter while still saying it wasn't her fault. I told her I paid with card and to take the cash back and refund my whole order. She asked for my receipt, went to the register and ONLY tried to refund the sandwich. I told her she needed to pick up the cash, and refund my entire order. She THEN acted like I hadn't told her I paid with card and like she didn't have my receipt in her hand and told me I was asking for cash after I paid with card and could only get the refund to my card. I told her I'd already said that and that she was too busy making excuses instead of listening to ANYTHING being said to her. She decided to stop processing my refund and call security on me instead because I "was being mean to her" . She started talking in Spanish to someone she claimed to be security. Her worker finally got fed up with her behavior and gave me $9.00 in cash out of the register. She has likely been cheating customes since the very beginning and has no intentions of stopping. If your store manager doesn't know sizes or correct prices of items on the menu, they have absolutely no business being manager. She was rude, disrespectful, and both bad liar and bad manager. The two customers before me were an elderly man and a homeless man; the customer after me was a homeless woman. Anyone comfortable taking advantage of vulnerable populations just because they haven't gotten caught or called out for it should never be allowed to work with the...

For the past 4 years upon moving back to Los Angeles I've been going to my neighborhood Burger King and I can honestly say that the service just kept getting more and more negative but in the last year has been the worst, today I think I was just irritated 10 times out of 10 I can almost guarantee that my meal is going to be wrong something is going to be missed it's not going to be corrected and the signature Burger which is the Whopper is going to be missing lettuce tomato and onion and if you ask them to correct it they'll get upset and put even less lettuce tomato and onion on your next one but I think the biggest negative is when someone who's been taking your order on at least 70% of you visits, looks at you lies and says they've never seen you before or never helped you before or I'm mistaken them with another person even upon explaining to them you're my person who has helped fix orders before and this is the neighborhood Burger King I come to today I was just tired of the whole meal being wrong and if after a day of work the last thing you want to do is go rolling around the city trying to find a Burger King when yours is 2 minutes away from your house.

I really wish that this Burger King would get their act together start treating people better stop making the burgers so sloppy and just get in line with what the slogan says" your way right away at Burger King now " however that is not what happens at this slauson and Crenshaw Burger King 10 out of...

I stopped by on a sunday afternoon at about 3:15. The lady taking orders had no customer service skills. She looked at you in anticipation of you telling her what you wanted she didn't say how can I help you or what would you like. The other thing that bothered me was that there was one African American young man working and the rest of the crew was Hispanic in the middle of taking my order she stopped to turn and tell the other Hispanic person something in Spanish the African-American turn as if he heard her voice and wanted to respond to it but he didn't understand anything she said, he look perplexed and eventually went back to what he was doing because he realize that she wasn't speaking to him. you should speak that language that everyone in the crew understands. 90% of the people in the store at the time wondering where African-Americans also. there has to be some professional etiquette. Everyone needs a job but again I think the language that everyone's understands should be the language that is spoken...