Cereal Twister — Restaurant in Los Angeles

I recently visited Cereal Twister on May 8th, between 1:30-1:45 PM, and I must express my utmost disappointment with the level of customer service I received. The entire experience left me feeling ignored, frustrated, and disrespected. Upon arrival, I patiently waited at the register for the young man behind the counter to finish assisting the previous customer. However, instead of acknowledging my presence or addressing me, he proceeded to help someone who arrived after me. I couldn't help but stare at him in disbelief. Once he finished helping the woman who came up after me. I asked the young man if the woman he had assisted was here before me. To my surprise, he confirmed that she had left and come back, yet he failed to provide any explanation or apology for his lack of attention towards me. Instead, he accused me of being rude for staring at him, despite him never acknowledging my presence.

As someone who works in customer service myself, I understand the significance of a simple greeting or acknowledgement. It only takes a few seconds to make customers feel valued and informed about any wait times or busy situations. Unfortunately, this basic principle seemed to be completely overlooked by the young man at Cereal Twister. What made this experience even more frustrating was the fact that I have been a loyal customer, visiting the establishment once a month. This was the first time I did not order my usual smoothie. It was disheartening to hear the young man justify his neglectful behavior by mentioning that he was the only staff member and that it was busy. I wish he had communicated this earlier, while I was patiently waiting at the register.

In conclusion, my visit to Cereal Twister on May 8th was an incredibly disappointing experience due to the poor customer service I received. The lack of acknowledgment, unjustified explanation, and failure to communicate effectively left me feeling disrespected and undervalued as a customer. I hope that the management takes this feedback seriously and addresses these issues to ensure a better customer experience...

I see why most of these comments are speaking on this place customer service! These KIDS are very rude! They don’t even smile and act like they don’t want to work. I went and paid almost 10 dollars for that BELOW average ice cream and he wasted most of it!!! I seen these ppl put half the damn ice cream down the sink! I asked them “why didn’t fill the cup up?” He replies: well you got a small cup” crazy thing is, the cup was FREAKIN EMPTY AT THE BOTTOM! You don’t serve nobody an empty damn cup when they’ve paid you more than what the ice cream was worth! They’ll NEVER see me again. Trash...

Worse customer service ever !!! I don’t know what was wrong with the Icecream but the Icecream was not right it kept falling off the cone !!! Daniel and Susan were so rude ! Daniel said our icecream is not right!!! It is what it is !!! He refused to refund me my money and also refused to give me right Icecream ! I was buying Icecream for my niece to make her happy !!! But this experience only made her cry !!!! I am so disappointed!!! $10 Icecream and this awful experience with Susan...