Chipotle Mexican Grill — Restaurant in Los Angeles

Ordered here yesterday via the app. The app itself is good. The food here and my experience here is not and this is not the first time it has been awful. First of all, the app gives you the option of choosing a pickup time. I choose 16:10/4:10pm. The reason I do this is I wanted the food hot on pickup. My plan was to show up 5 min earlier than that and grab it as soon as it is in the bag. This way I get hot fresh food. Or so I thought.

I arrived at 4:03 pm and went in. I stood next to the rack where they put the pickup orders. Each tier was alphabetized but the workers did not follow their own system placing the orders haphazardly on any ole shelf..If your last name started w a C for example your order should be on the top shelf. But not here C was on bottom and W on the top. I guess that doing things orderly is too hard for them.

Anyhoo, I happily waited for my food because I know I sent the ready time at 4:10 as I watched the workers make burrito bowls and another train 4 new people. After a few minutes a female worker (the trainer) addressed me and asked me if I was waiting for food. I said yes but I was early and there is no rush. She asked my name which I provided.

Then rather than making the food fresh she grabbed the bag off a shelf they had inside the restaurant. It was ready all along but hidden! And who knows for how long? They clearly made it the second they got the order and allowed it to get cold sitting in back and their plan was to PRETEND they just made it by sliding it on the pick-up shelve at the correct time.

When I got home and I live 2 miles away the food was ice cold. I also noticed it was half the size of the burrito bowl I SAW them making for another person when there AND smaller than anything I have ever had there or at any Chipolte . I always get the exact same thing too. I am a slight eater and usually have half a bowl left. This time I ate it all and it sucked in quality-not the first time here on that point.

The meat was dried out, again ice cold, and they where cheap on every item. I go here cuz I like the food when it is done right but it has not been right in forever. I guess I need to find...

This is what the store considers a double portion. I paid an additional seven dollars to have additional meat and this is what they gave me…. they want to do small portions on a regular bowl that’s fine but why am I paying additional and this is what I’m being given on a delivery order that was about $40 dollars?? then I try to contact support. Nobody can get through to me at this point, I’m taking a big break off of chipotle this is unacceptable and the meat ended up making me sick so I just had to throw it all away. I’m entirely disgusted by the service and fed up considering I’m supporting the local store consistently through pick up and delivery and I still can’t get my portions out correctly when I’m paying additional for it. It’s just absolutely unacceptable disgusting laughable and shows a lack of integrity with the company. I deserve full transparency when I’m paying additional for food!! why are you guys trying to hide my portion but making me pay more? if I did not lift up the cheese and lettuce, I wouldn’t have known what a small portion was being given to me, which is what they do to cheat their customers … I expect better from this location and it shows that I literally have to physically go in to force them to give me what I paid for and even then they try to cheat me. At this point I give up..this is literally thievery and scamming. I don’t know who’s making these bowls, but the majority of the staff needs be fired at this point. Keep in mind I ordered right when the store open, hoping that I would be able to secure a good portion, but I’m pretty sure whoever was working that morning shift today. Decided that it would be a good idea to give me a small portion to save up for the later busy hours, which shows a lot about the type of managers and staff I’m...

So I have to give this review here you know about chipotle yeah and you can chime in if you want so the bowl get that one its the best you can eat it with or with a fork I’d like to get the steak the white rice and the pinto beans and then like the hot sauce The cheese no guacamole cause they charge you like 3bucks but if you get a little bit of extra steak the little cut up cubes it’s $6.05 plus tax so a 1285 steak bowl with extra steak is the $22 nothing else no no no guacamole nothing excluding a drink so I mean that’s a rip off and the people there they’re pretty damn greedy when you ask for something oh no no no I can’t I can’t we’re gonna have to charge you just a little bit more of this you know yeah they’re not scooping it right it’s like a half a spoon I do like getting the steak I get it like probably once every six months yeah so the 1285 is not bad but the extra steak that’s you know I half the cost of the burrito and they only give me a small tiny little plastic cup probably like a few cubes of meat Yeah if I knew that I wouldn’t have got it and then they’re demanding and pushy extra tortilla don’t forget to charge him $.50 extra tortilla $.50 you know I like the dining room the inside and the shopping plaza it’s right next to the Longshoreman credit union and then they have the Jersey Mike’s subs which is a place that I do like anyways it’s close to home so I always get the club sub With pickles and I get it Mike’s way so AnyWho long story short yeah they’re pretty picky and penny pinchers and greedy with the portions I like the food but their greedy with the portions so it’s a...