Dog Haus — Restaurant in Los Angeles

I used to really like this place, but the time before last I tried to order my usual and they had changed their plant-based sausage. I hadn't tried the Beyond Sausage before, but I figured I'd give it a go. After ordering and waiting nearly 30 minutes for 2 hot dogs to go, I noticed on my receipt it just said 'bratwurst' so I asked the cashier who rung me up if that was for the Beyond Bratwurst I ordered and he said "yeah, bratwurst" and I asked again "BEYOND bratwurst?" And he looked so confused and just shrugged and said "bratwurst" again. At this point the owner of this location comes over. Let me also add that on their menu, it is literally labelled as "Beyond Bratwurst" if you don't even know the name of something on the menu right behind you, I have no idea how to help you understand. The owner at this point understands what I am saying and begins to make excuses for her employee saying that the menu is new and they haven't gotten used to it. Then she tells me that it'll take another 30 minutes because the vegan meats are kept frozen, but if I want I can just have the regular bratwurst because it's almost done. She says this implying that it is my fault it'll take longer by being vegan when in reality if her employee had just listened to me it would've been finished at that point. I was clearly upset still so she offered to give me a refund. I paid with the mobile app because I forgot my wallet at home and she said there was nothing she could do to refund me since I used the app. I understand that's not her fault, but if she's the owner she should've been able to figure out another way to refund me. She eventually gave me two coupons for free items which didn't really help me because it was only for that location which is the furthest location from me AND it meant I needed to go back there which I didn't plan on doing. So I finally got my vegan bratwurst, ran late to pick up my boyfriend, and then got to try the Beyond sausage for the first time. 2 bites in, I couldn't stomach it and threw it away. So much for all that waiting and my free menu item coupons. I loved the Field Roast they used to have there and while I'm glad they've made a huge step in having an entire Plant Based vegan menu with Impossible Burgers and Sliders and 2 types of Beyond Sausage, it tastes too much like meat for me and it doesn't sit well in my stomach. I literally gave up meat because I didn't like the taste so it's great if you still like the taste, I just don't. I did go back to try it again when the circumstances weren't bad and I used those coupons (about a month later), and this time I did finish the hot dog, but it was more because I was hungry and it didn't make me sick that time even though I still didn't care for the taste. If you like the new vegan Beyond and Impossible, you'll probably like Dog Haus, but this location is now one I won't...

My roommate and I had the worst experience here on 9/22/24 at 8:30pm. Ordered food in person and waited about 5 min before we were told that half of the order is unavailable. I would have ordered something else on the menu like the cashier offered, but we ordered plant based items and they did not have a substitution for it. With that being said, I proceeded to let the cashier know that we would just get a refund and head out (spent about $70 total). But to my surprise, he told us "I'm sorry but I can't give you a refund" and we were so confused as to why he couldn't. So we asked for a manager so we could sort this out. Apparently there was no supervisors, shift leaders or managers on site. This baffled me because I'm sure this isn't the first time they have been asked for a refund. So we asked him to get on a phone with a manager and he did, she gave him clear instructions to take a picture of the receipt and for us to text her a picture our credit card and include our names and security codes. I don't know what kind of business would think that this is acceptable, as if I was just going to leave all my personal info for someone to use and scam me? No thanks! So I told her over that phone that if she thought this is acceptable from a business owner standpoint to ask for this and she told us she would call back in a couple minutes. We wasted about 25-30 minutes at this location dealing with this ridiculousness. She ended up calling back and somehow figured out a way to fix this on her end (with attitude by the way, as if this was our fault for inconveniencing her). I ended up asking the cashier if he could give me her name so I can call corporate... He proceeded with saying "I don't know her name, everyone here calls her Mama" this was beyond bizarre to us so when she called back I made sure to get her name (Nancy). By the end of this interaction I was beyond irritated with the situation, I wasted almost half an hour of my time, had to deal with ridiculous customer service over the phone with this manager and to top it all off, we didn't even get any food or some kind of apology from this manager. I've worked retail and in food service before I know from past experience that this is not how you provide good customer service. Especially when it's YOUR FAULT, the least you could do is compensate with literally ANYTHING for the wasted time and all the hassle for them not being able to figure out their return system. But instead we were left with attitude from this manager, I'll have to wait and see if we actually end up getting the refund because we left and were not provided with a return receipt. But how embarrassing on their end. won't be coming back here obviously which is a shame because their food is actually...

DOG HAUS, a unique sausage and burger joint, offers a selection of sandwiches, finger foods, and an impressive collection of on tap beers.* Both patio and indoor seating are available. The kitchen is gluten and vegan friendly. Prices are moderate.

The eatery serves custom made animal based and vegan sausages and burgers. Their Black Angus beef sandwiches are made of "Creekstone Farms's humanely raised, hormone and antibiotic free beef." Their vegan sandwiches are grilled Beyond Meats burger and spicy sausage. Impossible Foods makes the more hotdog like sausage.

The selection of rolls include King's Hawaiian, gluten free, or two vegan buns. A lettuce wrap is offered.

French fries, sweet potato fries, as well as, potato tots are served.

The staff is friendly and knowledgeable.

A menu is posted on large panels above the order counter. Your choices are delivered to your table.

Restaurant seating includes the bar, high tables, stools, and a few lower tables, stools, and chairs. The low table we selected had a bench on one side and two chairs on the other. Unfortunately, one of the chairs had only three legs and collapsed. No one was injured. The chair was replaced with a low stool.

On the suggestion of the hostess, I ordered the Impossible Bratwurst, served on a vegan bun. (Condiments included raw onion, sweet pickle relish, yellow mustard, and chopped tomato. No pickles or sports peppers were available to complete a Chicago style presentation.)

Delivered to our table, my vegan sausage and fries were just warm. My wife's plain beef, hot dog, wrapped in a Hawaiian bun, was also lukewarm, not cool enough to send back, but right on the edge. The servings were generously sized.

Free soft drink refills, from the self-service dispenser are included.

At least 20 craft beers are dispensed from the bar's beer taps.

The large, clean bathrooms and everything else is ADA compatible. Parking is free in their lot. Entrance is on the east side of the eatery.

Dog Haus was founded in Pasadena, California. (2010) There are about...