I ordered takeout and wanted to share some feedback on the experience. My girlfriend went to pick up an order and had some trouble paying with InKind, because the staff didn’t seem familiar with the process and wasn’t able to produce the ticket number (which can be entered into the inKind app to pay the bill and receive rewards). Unfortunately, they seemed visibly frustrated with the process, which left her feeling uncomfortable and rushed.
I know that a little training on this payment option would make a big difference. If InKind is offered, it’d help if staff could support customers PATIENTLY. The food was great and we will be back, but I hope this feedback helps improve the experience for others.
I also respect the game, so I’ll delete this later - however, I’m not happy that she was made to feel this way, and you should know about it...
Read moreTried their new location in Studio City versus the Venice spot. Love their pictures on their website so you really can see what the dishes look like!
FOOD 4/5 - overall didn't disappoint!
The Masterpiece sandwich Prosciutto di parma, eggplant cutlet, tomato confit, roasted red peppers, stracciatella, arugula, red wine vinaigrette, on charred ciabatta
Chopped Salad was fresh! Romaine, grilled radicchio, salami, sharp provolone, chickpeas, roasted red pepper, pickled onion, heirloom tomatoes, red wine vinaigrette
Limoncello Olive Oil Cake - DELISH LOVED their ALMOND frosting it made the cake complete!
AMBIENCE 4/5 Small inside and outdoor seating most ppl grab and go their meals from what I saw
SERVICE 4/5 No issues from entire staff
PARKING 3.5/5 Parking in the back, paid metered, or on...
Read moreI really never go out of my way to write reviews and this might be my first one ever. I just could not possibly understand how anyone could have rated this place negatively and felt compelled to help correct the balance. I've been coming here a ton for lunch since it opened and my stomach has always felt great.
The staff is friendly, their policies are totally customer oriented, and the quality of the sandwiches is outstanding from the bread to what's inside. As a Studio City resident, this place has ruined me for other sandwiches so far.
I was an idiot once and ordered a sandwich to another location and realized that when I came to grab it. They just made me a new one and didn't charge me which I did not expect at all.
The Italian sub with the Calabrian chile on toasted sesame is...
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