This place seriously needs to train its staff on basic courtesy and professionalism. I will not be returning, and I absolutely would not recommend this place to anyone under any circumstances.
Returning to LA for vacation felt like coming home. As a military service member, time off is rare, and I was genuinely excited to enjoy the little things, like visiting a popular boba shop I’d heard so much about. But instead of a warm welcome or decent service, I left feeling small, hurt, and invisible.
I visited on June 29th between 4 and 5 PM. The cashier on duty, a woman in a black t-shirt, was noticeably cold from the start. I saw her deliver drinks to other customers with a smile and a warm tone. When my order was ready, she barely spoke, her voice curt and irritated, and she pointed with her chin toward my drink, as if to say, “Go get it yourself.” I wasn’t expecting her to bring it to me I was ready to pick it up myself but that gesture felt deeply disrespectful, like I didn’t matter.
It might seem minor to some, but in that moment, I felt singled out. I couldn’t help but wonder Was it my appearance? Something else? All I know is I didn’t feel like a valued customer or even a human being worthy of basic kindness. I tried to consider that she might be having a bad day, but it was clear she treated other customers with a completely different attitude and tone.
The drink itself was unremarkable, but honestly, the taste didn’t matter. What stung was being made to feel like my presence was a burden. That feeling lingers. I wear a uniform to serve a country and people I believe in, so being treated this way in my hometown made me question that belief, even if just for a moment.
Maybe it wasn’t intentional, but I believe small interactions reflect deeper values. I left that shop feeling unseen and unwelcome a feeling no one should experience, especially in a place meant to serve the public.
I hope this shop reflects on how a single moment of coldness can impact someone. I truly hope this was a one off, but I wouldn’t wish this experience on...
Read moreThere is no other boba cafe quite like Hey Hey. Each drink at this tea house-inspired lounge feels like more than just a recipe, but a concept unto itself. Rather than overpowering sweeteners, the multitude of fresh ingredients shines through each sip. "The Chai Boy" contains spiced chai with chunks of earthy ube, while the "Mango Tango" is a classic iced tea refresher with a mango compote sitting at the bottom. Hey Hey also opens its doors early in the morning, well before most boba cafes, thanks to its lineup of coffee-based drinks, including the cafe seda, a Vietnamese iced coffee with dark, bold flavors. That comes topped with a pungent espresso powder sprinkled on top of a homemade salted cream, alongside a sprig of mint. Hey Hey goes above and beyond with presentation. Most notably with drinks like "the Matchstick:" a green frappe layered like a parfait, adorned with a tiny Kit Kat on top like a wand waiting to ignite magical matcha flavors into the drink.
1555 W. Sunset Blvd. Los Angeles, CA 90026. Closest Metro line and stop: Bus Line 4 -...
Read moreI went here once during covid and it was super good. I was in the area again so I decided to revisit Hey Hey and didn't have the same experience.
I had the oolong milk tea. When I first looked at it I thought, "this is a milk tea?" No, It was an oolong fresh tea with sweet cream foam. The taste of the tea was also very chocolate-y instead of a traditional tea flavor. It looked so bad I didnt even take a picture of it
The service (5/11/24) was also unfriendly. Not very welcoming in my opinion. Her tone and demeanor just seemed like she was annoyed to be there. I asked her about black sugar boba (fyi they dont carry it anymore sadly) and she didnt know what I was talking about.
This isnt the shop's fault but this place is inaccessible for the most part. Terrible parking situation (right on the bustling street of Sunset) and you have to be lucky with...
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