Katsuya Century City — Restaurant in Los Angeles

Avoid This Place – Disastrous Service, Overpriced, and Zero Customer Care

We decided to try the new Katsuya at Century City for our weekly Sunday night family dinner. Nearly everything—except for the architecture and the yellowtail jalapeño—was abysmal.

First, we tried to order the Branzino at 6 PM and were told it was already sold out. Then we attempted to order baked salmon rolls, only to be told the chef “would not accommodate it.” Hot jasmine teas took forever to arrive and were tasteless, oddly dark brown, and completely unappealing. We had to request ginger four separate times before it finally appeared.

The food was consistently disappointing: • Shishito peppers: tiny portion, mostly too spicy to enjoy. • Seaweed salad: tasted off—we barely touched it. • Spicy edamame: tolerable, but again, way too spicy. • Brussels sprouts: never arrived at all. • Maitake mushrooms: served cold and barely edible. • Salmon dish: undercooked. • Vegetarian roll request: asked for avocado + cucumber roll, got two separate rolls with barely any vegetables inside.

Our server was kind but obviously overwhelmed and kept forgetting items. When I finally spoke to the manager, he said he’d “take care of us.” Given how awful the meal had been, I assumed he meant the bill would be comped. Instead, we received one dessert for five adults.

The final insult: a $250 bill for a grossly sub-par dinner, plus an extra 5% “employee healthcare” fee, no parking validation, and no genuine effort to make things right. This felt like highway robbery.

In the end, it was a completely botched dining experience that left us frustrated and shocked at the lack of customer care. Do yourself a favor and steer clear—Century City has far better dining options that won’t leave you feeling angry...

The restaurant feels chic and modern, with a sleek interior that fits right in with the buzz of Century City and opened lately.

Signature dishes like the crispy rice with spicy tuna and the yellowtail jalapeño are definite standouts, (honestly I don’t know what is the big deal?! Those dishes are popular everywhere)

The cocktails are equally stylish but Nothing really special actually. Not bad, just basic.

Prices lean on the higher side. I hate I just ordered a little bit more and the price went as high as a Michelin-star restaurant when i checked out, which really was out of my expectation. Highly think it is not worth a Michelin-star ‘s price. So be careful of the price, some are overpriced.

Overall, A so-so place. Not considering to go again.

Good to just experience once. Summer time, I just wanna get cold and light dishes with beautiful cocktails. Not too bad, it is just overpriced for some dishes like bronzino. I could get the same quality with a much better price. Just wanna relax to eat in a so-so restaurant but still can not relax with the human trap in a business world.

Tips: remember to check your bill because the mistakes that happened a few times during my dining. For example: the busboy sent a wrong dish to our table at least 2 times, and accidentally charged the item I did not order.

Once again::: pricey pricey and be careful of hidden fee 5% of wellness blah if you did not pay attention.

It is not about money. It is because it is not worth it. The service is messy too. Nothing special here...

First, I’d like to compliment our waiter — he was truly wonderful. He worked very hard, was kind, attentive, and did everything he could to make our experience better. Unfortunately, several other aspects of our visit were disappointing.

Despite having an 8 p.m. reservation, we were made to wait, and then seated outside on the veranda, even though the dining room was nearly empty. It was very cold, and when I asked for a heater, I was told they weren’t working yet due to no permit from fire department. This made the experience quite uncomfortable.

The hostess who greeted and seated us came across as inattentive and rude, which set a negative tone.

Food-wise: the Wagyu steak was good (though a little fatty) and the edamame was also good. My smoked salmon sushi, however, was just okay — I’ve honestly had better quality and portion size at Whole Foods.

My mineral water was taken away and cleared while it was still half full, which felt careless.

Lastly, we noticed a 5% “wellness fee” on the check. While it was removed when requested, it felt a bit misleading to have to catch it on the receipt.

Overall, the location is beautiful, but between the seating situation, inattentive greeting, and overpriced food, it didn’t meet expectations. We gave it a try but unfortunately won’t be returning.

I hope this feedback helps your...