Los Molcajetes (Mariposa) — Restaurant in Los Angeles

I’ll start with the positives—the food was fantastic! The pupusas were amazing and generously sized. The valet parking service was also excellent—efficient and welcoming. Additionally, the prices were reasonable, which made the quality of the food even more impressive.

Now, for the downside: the service was extremely disappointing. After being seated, we waited nearly 15 minutes before anyone came to take our drink order, despite the restaurant not being busy. I nearly walked out, but my wife convinced me to stay. Anticipating slow service, I placed my entire order right away. I specifically asked for the appetizer to be served first, but everything arrived at the same time—exactly what I was trying to avoid.

Once our food was brought to the table, we were essentially forgotten. No one checked on us, and it felt as if we were completely ignored. Even the manager, Pamela, noticed the lack of service and personally came over to apologize multiple times. While I appreciated her effort, it didn’t change the fact that the overall service was lacking.

That said, I have to give credit to the valet team—they were extremely attentive and welcoming. If you’re looking for great food at a reasonable price, this place delivers. However, if good service is important to you, be prepared for potential...

I had an extremely disappointing experience at this establishment. The level of disrespect I encountered was beyond what should ever be acceptable in a customer service setting. I placed an online order, which I have done on multiple occasions without issue in the past. However, when I arrived to pick up my order, the staff insisted that I confirm the order, despite the fact that I had a picture of the order details on my phone. When I explained that my brother had placed the order and I was simply picking it up on his behalf because he is disabled and unable to come in person, the staff member was uncooperative and displayed an attitude that was both rude and unprofessional. I have never faced this type of issue before, and I was only picking up for myself, not for a third party. Eventually, after a lengthy and uncomfortable exchange, I was given my order, but by that point, the experience had left such a negative impression that I no longer had any desire to enjoy the meal. The attitude of the staff was disappointing, and it is clear that the level of customer service here needs significant improvement. I would strongly advise against dining here, as both the service and the quality of the food failed to meet even the most basic...

I came in with family on Saturday morning the host was really nice my server was OK need abit more work but it's understandable new place new people but I did notice that the managers or server aren't helpfull I ear dropping this lady next me had complain she told the host about it and she apologize and ask what can she do to make it better she explain that it was a new place and new personal and that they are working on a lot of things I saw her tell the manager I want to say it was they never came to to talk to lady about the hostess was more attentive to them then the server or managers over all the places it self it nice I just think that they need really pay attention to that kind of situations but I ask the hostess her named she was really nice Maricella she manage the situation so good the lady's left a bit mad but they understood when the lady talk them and explain I will came be coming back...