It's my first time visiting Manila Sunset's new location in Koreatown. I came here for brunch after mass on a Sunday. The food is excellent as always, however, service was really slow and subpar that day.
I ordered a Chicken Barbecue plate. It comes with 3 barbecue skewers, beef soup and 2 scoops of steamed rice. I also ordered a Sago't Gulaman on the side. The Sago't Gulaman came first, however I was not expecting to wait more than 30 minutes for my order. There were groups and orders that were placed after me, yet they got theirs first. I had to follow up at the front and assertively yet politely told the staff that I have been waiting for my food for more than 30 minutes. This is supposedly fast food.
I understand there were high volume of orders ranging from party trays and individual orders, however the pace of orders must be systematized and balanced. Many establishments are able to handle orders efficiently despite the high volume of customers. Perhaps, I suggest issuing buzzers/pagers for customers' orders instead of relying on customer's names.
When my order was finally ready, the staff apologized and gave me a complimentary dessert. I appreciate the complimentary item, but I'm optimistic that Manila Sunset's service will still improve after this mishap.
The chicken barbecue is flavorful and grilled to perfection. The soup was a bit salty, but the beef chunks were tender. I will still return because I love your pancit and...
Read moreFood- It’s ok- if you are graving for Filipino food- but the cook hooefully can improved Not commercial taste but home cooking taste . Service- Slow Atmosphere- The entire store interior is like a Sesame Street. Who was the interior designer here? Terrie. .The wall on the counter are subway tiles ( big cut) - result- looks like a bathroom. 7/8/24 @ 4:10 pm - I ate here - 7 vacant tables are dirty - nowhere to seat. I had to ask the cashier to clean tables , and floor are dirty as well .They to cleaned the tray with the cloth that they used to clean the table. 🤮. Just buy to go. Staff never smile to the customer. Maybe they have A - maybe they got from the survey- but never practice cleanliness. Im wondering how the...
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