McConnell's Fine Ice Creams - Studio City — Restaurant in Los Angeles

To Whom It May Concern at McConnell’s,

I ventured into your esteemed establishment with a singular craving – the Brownie Sundae, specifically lauded for its warm brownie heart. Imagine my anticipation, the crescendo of a symphonic wait, only to be met with a brownie that, I surmise, had been on a sabbatical from warmth since the dawn of time.

Upon querying your ice cream artisan – a term I use with the heaviest of quotations – regarding this chilly oversight, I was met with a tale. A tale of a brownie, fresh from the oven’s embrace, so warm, so ready, that it could only exist in the realm of fiction. The reality, as my taste buds can attest, was a narrative of neglect.

This led to a moment so awkward, it could’ve been a scene straight out of my daily misadventures. A moment where the societal contract dictates I smile, nod, and accept this chilly brownie facade rather than stand my ground over the temperature of a dessert. A moment where the balance of the universe hinged on whether I could stomach this cold-hearted confection without complaint.

It wasn’t just the brownie that was left in the cold; it was customer service, the art of dessert preparation, and the very essence of the Brownie Sundae promise.

I’m not one to raise a fuss. Life’s too short, and certainly too amusing, to get hung up on every little misstep. However, when an employee opts for the path of least resistance, crafting a narrative rather than a dessert that matches the menu’s promise, it’s a step too far into the realm of the absurd.

I don’t seek retribution, nor do I wish for a public flogging in the town square. All I ask is for a bit of honesty. If the brownie’s cold, let’s just say it’s cold. We can share a laugh, acknowledge our shared humanity, and move on. Perhaps, even consider warming it up a bit next time?

In a world of complexities, let’s not let the temperature of a brownie become a point of contention, but rather a simple truth we can all agree upon.

Warmest regards (something your brownie...

OMG!! There aren't enough adjectives to describe this amazing place! So, I flew to LA to spend time with my sister, who is going through a rough time right now. Kathy decided to give this place a try, saying she'd been waiting to try it for a while. Jayden greeted us and began by saying, "welcome to the best ice cream in the world!" He went on to say we can try every ice cream you see, and you don't have to buy anything!" Then, he proudly talked about the ingredients and offered us some of his favorites! I swear I felt like I was in Napa Valley at a wine tasting!! He described how the texture of each ingredient would taste and feel in your mouth and then he would describe which ingredient you could taste as you finished the tasting! We tried about 10 different ice creams and finally decided on two: the Dutchmen Chocolate and the Banana Salted Caramel! Both were AMAZING!! you could taste the love!! My sister was so overwhelmed by Jayden's passion and enthusiasm that she got teary- eyed! Like I said, she's going through a lot right now, so as tears welled in her eyes she said, "This was exactly what I needed!" I was so thrilled to see her experience that small moment of pure joy! Thank you Jayden and McConnell's ice cream for that exquisite moment and...

On "hot" summer days, who doesn't crave an ice cream cone or a pint size cold & creamy confection? I DO! I DO! OK, now I'll tell you what I found in our own San Fernando Valley, located in Studio City. McConnell's Ice Cream Shop at 12073 Ventura Place (off of Laurel Cyn.) across from Von's Market parking lot. Can an ice cream flavor be called "panache"? Yes it can! Stylish, and with a flamboyant flair. Sorry AI, but I got you on this one. Open wide, you are now going to do a taste test (if you can) GRINNING. NOW, for the name of the McConnell's ice cream flavor I want on my death bed...it is called "Sweet Cream, Caramel, Brownie!" Well, you have to have a sweet tooth for this one, which I do. The sweet cream and slightly salty caramel adds to the perfection experience. The brownie is semi/dark chocolate (no nuts), blended in small chucks as it melts in your mouth, so there's very little chewing involved. Thank goodness, because I'm waiting for dental implants. Of course, McConnell's Ice Cream Shop will let you try samples to find "your" perfect flavor favorite! You will not be disappointed. What else do you have to do on a very HOT Valley...