McDonald's — Restaurant in Los Angeles

It’s amazing that when you order directly through the McDonalds app, the store misses items which is regular, you call them and they have no solution other than telling you they can’t refund you and to drive down to pick it up. This isn’t the first time they miss items on their delivery orders, it’s regular. One item here and there that isn’t worth complaining because of the time it takes to complain. This time was different, the store told me there is nothing they can do other than drive to them, issue a in person refund for 10 bucks which makes no sense to even spend the time doing that which they probably already know. I stated I would call corporate because it makes no sense for me to drive for a refund, they said go for it! They aren’t going to do anything anyways. You can get your refund if you come here or nothing at all because there is nothing we can do since you ordered through the app.

Sounds odd, right? You order directly to bypass the 3rd party delivery apps and you get worse service! You would think there is a sense of pride ordering directly…..

Apparently not at this store!

Maybe ordering from this location you need to refrain from using the app and pay the extra marked up cost to order through a 3rd party so if your missing items you can at least get your money back. You won’t have to worry about it wasting time for 1 missing item, missing happy meal, missing drink, missing fries, or the simple explanation to the person that ordered saying…….

You’re just missing part of your meal. But it’s ok. Don’t worry about it. We will order again?

Think twice with this location because there resolutions are not realistic. If I was the manager there and my staff made a mistake you better believe I would deliver the missing items myself and...

Like everyone else in this review and its very consistent. This McDonald's does not monitor or have anyone with experience at their drive through. Drove up with not really a busy line(2 cars in front of me in my lane and 1 car in another giving their order). Ordered a Quarter Pounder Meal with a Dr. Pepper and cheeseburger happy meal. No special mods or any changes. Had my window rolled down while heading to the window and I over hear the car in fron saying that she did not order a Dr. Pepper but needed a Diet Coke. They exchanged her drink and I pulled up. First I noticed that this attendent had a ton of drinks in front of her with no real organization. Doesn't say hello, Doesn't confirm the order just hands me a drink and the apple juice that I was supposed to receive. As soon as I put my drinks into ky holder. She shoves the happpy meal and a bag outside the window right into my face. I grab the bag to help her out and before I could even say a word she is already looking at the monitor and ignoring that I wanted to ask for some ketchup. I ignored this and drove off because I didn't want to be rude to the people behind me. But if course to my surprise when I got to my house. My daughter didnt get her cheeseburger and I got a Diet Coke. Im sorry but if I am paying close to In & Out or Habit prices I better receive close to the same service or at least my order right. Its difficult to feed you child especially when she doesn't get ehat she wants. Please fix your processes and hire competent trainers...

I went threw the drive thru and ordered and made sure I said only ketchup and mustard and no cheese and he said only ketchup and mustard and again I said no cheese and he said back no cheese this kid puts only ketchup mustard and ONLY cheese. I do my payment he runs to the front I get to the next window and I get the food thrown at me but before that I get greeted in the back ground by a cackling hen I think she was the shift manger who is looking at me and laughing standing by the fry station. This Mc Donald’s is the worst of the worst they get $20 an hour to do a simple job that I used to bust my ass off for when I was 15 1/2 but I am sure my training was way better plus I knew what it was like to work for your money not just give it away undeserving employee but hey if this franchise owner doesn’t mind that he pays his employees to be the worst of the worst and pay them $20 an hr. You know they wanted there $20 an hour they should treat the customers like they are making $20 an hour we are the ones who are paying there paycheck. You know if I wanted to be Ca Plate 9C7D760 I and got my food thrown at me cold fry’s and a laughing hen I could of went to Jack IN The Crack at least you know why there are being idiots and getting payed good. So if the guy who took my order reads this when a customer SAYS NO CHEESE THEY MEAN NO CHEESE AND OUT that on the...