McDonald's — Restaurant in Los Angeles

This is the worst McDonald’s I’ve ever been to. The worst service and staff. We arrived at 6:50 PM to get some food to go, and the security guard didn’t even let us inside — he shut the door in our faces and rudely said they were already closed. But there were still plenty of people inside.

We just wanted to place an order and leave — not even stay. Since it was still 10 minutes before closing, we had every right. When we asked again, the guard started being rude and clearly showed he was annoyed that we came in.

After we got our food and were about to leave, we asked for his name — and he began insulting us and being verbally aggressive. As we were already near the door, he kept being rude and said, “I’m closing the doors — if you don’t leave, I’ll push you out!” Then he lunged at us and started shoving! He attacked my friend and tried to throw him to the ground. Thankfully, there were people around who stepped in and helped stop him.

The security guard behaved aggressively the entire time and was clearly provoking us. He kept muttering things under his breath — obviously something offensive aimed at us.

I do not recommend this place to anyone. I would give it zero stars if I could. I strongly urge the management to pay attention to the kind of people they are hiring. This was a very disturbing and emotionally...

If you are visiting this particular McDonald's you'll notice that you are very nearly in the middle of the strange no-man's (or woman's) land encompassing skid row and the new upwardly trendy lofts and shops that seek to define Download Los Angeles. This McDonald's manages to straddle this uncomfortable melange quite nicely. The inside of the restaurant was bright and clean. The counters looked new and the menu sign actually was orderly laid out with sensible photos next to the main items. I don't eat fast food often and the overhead menus always confuse me with "super" this and "extra large" that... I know that I am not getting the best price - ever. But this menu seemed far simpler, we ordered and our food was served quickly (with my special request done just right). We ate in and the table was clean as was the floor. It's true we were approached twice by people asking for money, but they were not intrusive and I had the feeling the manager and staff were well aware of who was in the restaurant and I didn't feel uncomfortable at all. The staff was so attentive that for the first time I actually filled out the online survey just to compliment them. That's quite a compliment in itself...

I don't even know where to begin. I am a 40-year-old mother of three, battling stage 2 cancer, and I just wanted a simple McChicken and some peace and quiet after chemo. Instead, I walked into what can only be described as a war zone of incompetence.

First of all, the floors were so sticky my orthopedic Crocs almost got cemented to the ground. Second, the cashier (whose name tag just said “T”) had the personality of a soggy hash brown. When I kindly (and I was kind) asked for fresh fries with no salt, I was met with an eye roll so hard it gave me whiplash.

It took 22 minutes to get my order, and when it finally came, guess what? The fries were cold, salted, and the McChicken had no mayo. None. Just dry chicken and lettuce in a bun that tasted like it had given up on life.

I asked to speak to a manager, and some teenage boy named Kyle shuffled out from the back like he had just woken up from a nap in the freezer. He told me they were “busy.” There were THREE other people in the entire place.

I’m fighting for my life, raising kids, and THIS is the kind of service I get when I try to treat myself to a $7 meal? Unacceptable.

This McDonald’s...