McDonald's — Restaurant in Los Angeles

Date: July 29, 2025 at/around 5pm Location: McDonald’s, 1845 S La Cienega Blvd, Los Angeles, CA 90035

When did McDonalds become so ableist??

I was the only customer waiting in line. I stood at the cashier for a few minutes until an employee made eye contact and said he’d be right with me. He stepped away, and I looked at the menu. From the far left corner near the drive-thru window, a supervisor looked up and called out, “Have you ordered yet?”

There was no greeting, no welcoming tone. I said, “No, not yet,” and she pointed at the kiosk and said, “You have to order there.”

I asked, “Oh, so I have to order at the kiosk now? Is this a new policy?” She snapped, “Yes, it’s policy now. We’re not taking orders. You have to order there.” Her tone was harsh, as if I was difficult for asking. I thought maybe something had changed recently, but her attitude was uncalled for.

She told another employee to help me. I thanked him but waved him away because I wanted to try ordering myself. I had forgotten my glasses and was struggling to see the screen, which is why I went to the cashier. I didn’t think I needed to explain my vision issue just to be treated with respect.

Another employee saw I was struggling and kindly stepped in. She seemed embarrassed and apologized when I asked why the supervisor was rude.

After placing my order, I calmly told the supervisor there was no need to speak like that. Before I finished, the manager, Gerson, interrupted and defended her. He said, “She wasn’t screaming at you. I saw everything,” though he was seated across the restaurant and not near us.

I asked if there was an actual kiosk-only policy. He first said no, then changed to yes but refused to show or explain. When I pressed further, he canceled my order and said he didn’t have to give a reason.

If the supervisor had simply explained the change respectfully, this would not have happened.

Gerson could have handled it with care but chose to shut me down. The second I needed help, I was treated like an inconvenience. I hope visible disabilities, like people in wheelchairs, the blind and such are treated better than those with non-visible...

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