Papa Johns Pizza — Restaurant in Los Angeles

I just experienced the worst customer service in the history of my life from the most unprofessional group of people at Papa Johns located at 720 N Vermont Ave, Los Angeles, CA 90029. I ordered a pizza on a Friday night as dinner for my family. 50 minutes later, I call to inquire about the status. A man tells me that the police have blocked the streets BUT he was able to get the order out and a free soda will be provided for the inconvenience. 30 minutes later I call to inquire again. The phone rang for a long time with no response. I called again. The same man picked up the phone and identified himself as the janitor this time. He told me that he was the one who initially sent the driver with the soda but if I didn't receive it, my order was cancelled. When asking the janitor why I wasn't informed after waiting for my order for an hour, the janitor yelled that I was "disrespecting him." He said he was the only person at the location and everybody else went home. This man asked for me to call the next day for a refund. Why is this location allowing janitors to take orders and bark at people after Papa Johns takes their money and cancels the orders WITHOUT informing the customers? I called the next day and got my refund from the manager and I also complained about the individual with the attitude adjustment problem that needs anger management courses. The manager told me that they've "received complains about the man before." I wonder why he hasn't been fired yet. I will NEVER order a pizza from Papa Johns ever again. I will tell my friends, family and coworkers what happened, to avoid the Vermont location and to order from somewhere else. What a nightmare. A simple phone call would have prevented my very first review. No communication...

This specific branch is a complete mess. Ordered online for delivery got the message that my order was delivered but I did not receive anything. Even went out for a bit to check around for the pizza delivery person.

Gave them a call and they claimed I chose the wrong order type and it was meant for carry out and kept asking "what do you want us to do". I think it is pretty obvious I want you to do your job.

They continued arguing with me that I ordered incorrectly despite all of the evidences saying otherwise. 15 minutes later while I was on a call with Papa johns Customer Service line, our order was delivered.

Updated: Got another order today apparently went through the same branch. The branch is now partnering with Doordash which they have to relay the information to the customer prior to purchase but they didnt. order was suppose to arrive at 2pm but got a door dash update link that said it will arrive in 3 min for 30min straight! Called the store and the manager said "What do you want me to do we gave the order to doordash!!" yes this was her response. Zero care for the customers.

Anyways pizza was cold, 30 min late. Last time I will ever deal with papa johns thanks to this...

Disgusting way to start the day. Raw chicken bad pizza. Ordered 2 medium pizzas 2 toppings and chicken at 10:40am on 11/16/16. It gets here at 11:35am. This is the pepperoni and mushrooms that the girl said is properly portioned. The chicken was raw and smelled like it. Worried now that my 20 month old doesn't get food poisoning. I only mentioned the pizza toppings to the girl and she started saying I was lying.when I told her that she's making it worse by not offering me a new pizza or refund or coupon. "No you got what you orderd" didn't even tell her the chicken was raw because when I said to her she was being ridiculous with the way she is trying to take care of Customers."you're being ridiculous do whatever you want to do it doesn't matter .your posting ,call Customer service it doesn't matter" has to be the worst...