Pizza Hut — Restaurant in Los Angeles

I ordered a cheese pizza for my 5 year old son with less cheese/light cheese. When I collected it was really dark and had a ring of black around the edge. I looked at it and said to the staff member "this looks burned or VERY well fired" and he said "nah, that's just how it cooks - the cheese didn't go all the way to the edge so the sauce burned." I said "my son won't eat this if it's dark and burned". and he just shrugged and said "it isn't burned". Paying $15 for a medium pizza on special offer... and it just went in the trash - my son wouldn't touch it. Had paid for it in the app before collection so had no option to refuse payment. Really REALLY disappointed. Pizza was rock hard like card board, and burned around the edges, plus they added a $2 "California service charge" on top of the price of the pizza and tax - lucky this was collection, but still super disappointed. Been having Pizza Hut since 1988, this is the...

I needed a manager for a special request to walk the pizzas to the Goodwill store nextdoor. The phone was answered in couple of rings a young lady responded and had the manager on in less than 60 seconds. I explained to Robert that I was trying to get some pizzas to the employees at the Goodwill store he was pleasant and immediately responded with a resounding yes! Even better... I just got a phone call from the manager at the Goodwill store... The pizzas were there on time and tasting good! Thank you very much to Robert and the staff at Pizza Hut on Colorado Boulevard...

Came back to see if anyone responded to my poor review from a week ago, it is very apparent that this place must pay to make low ratings go away as the first review is from 7 months ago, and my review is gone. Bad cold pizza, inedible breadsticks hard and just nasty wings were odd tasting chalky. The kids were hungry and it was late so the kids ate the pizza all but 3 pieces nobody ate the breadsticks as I said before inedible. Save your money don't go here very disappointed. Second time I'm leaving review as there was no response and my other one...