Best Western Plus Glendale — Hotel in Los Angeles

I stayed in November 2024.||The breakfast is the best I've encountered nationally. It changes slightly occasionally which is a nice change.||I started off in 306, the mini fridge wasn't cold enough for my medicine or to make a can of soda cold. So I ended up keeping my medication on ice in my ice chest overnight.||Smallest mini fridges ever seen and three inches taller than the mini-microwave.||All three rooms Smelled dusty, which seemed odd since there is no carpet.|One reeked of mildew or mold.||I ran my air purifier whenever in the room due to Southern California's hazardous pollution.||Windows open, which is great for airing the room.||Loud street and freeway traffic noise, didn't hear it much while sleeping.||Running the air conditioner or heater helps with the noise.||Multiple tiny pillows, so bring your own full sized pillows||Strange toilet cramped into a tiny restroom with shower and sink. Reminded me of a small mobile home.||Bed is relatively firm. But I got a good night of sleep.||Small parking area with small spaces that are billed at $12.00 extra per night, you won't see that clearly disclosed on the BestWestern membership website or app, its kind of hidden.||I've lived in hotels and motels of all brands across the US and Los Angeles County for five months, this is the only location that added a parking fee.||When I asked if they charge extra for parking because it's on leased land or something else. The front counter person said, "all motels in Los Angeles County charge for parking". This is 100% False.||The parking fee makes the lower looking mid-week prices the same or higher as other brands.||$100 deposit. This is normal for most hotels and motels in case you damage something.||Old elevator and challenging to use luggage Carts. But better than no Carts since there are three floors.||Room decor looks good and had decent office chair. But not a suitable location if you need to work from your room.||The basic King Bed room is very small considering the prices, especially the weekend prices. You can get double the space and a King Suite at the nearby Pasadena Best Western Suites for a lower price without a parking fee.||A small King Bed room here, weekend and off season November for a Diamond Tier Member was $187 when parking fee is included. There are so many better options for that price.||In five months of reviewing motels and hotels across the US. This location had the only breakfast I felt it was worth getting up to eat. They have the best variety over any place to date and they change it a little during the week. That's a big deal if you're staying a week or more.||I moved rooms three times. Room 306 had a bad fridge. Room 315 had a missing door latch, Room 308 had floor uplifting, a sticky door lock and a thick piece of plastic floor edging strip between the bathroom and room that I tripped on several times.||The air conditioner filters of all three rooms had been cleaned. Very rare in my experience.||T.V.s were large but offered a poor channel selection for the price.||This location has lots of minor maintenance issues that can be and should be easily fixed. At the prices it should be better||The staff were mostly friendly, an employee running the breakfast kitchen ignored me whenever I greeted her.|Didn't seem to want to be there.||Smallest room I've stayed in for the price and overall one of the least comfortable rooms I've stayed in.||When booking here, I thought I was getting an upgraded experience due to the price and it being a BestWestern "Plus".||Other than breakfast it was a downgraded experience for my U.S Best Western stays.||I moved to a different location and brand instead of extending here. The weekend price wasn't justified and the rooms were not very...

I stayed in November 2024.

The breakfast is the best I've encountered nationally. It changes slightly occasionally which is a nice change.

I started off in 306, the mini fridge wasn't cold enough for my medicine or to make a can of soda cold. So I ended up keeping my medication on ice in my ice chest overnight.

Smallest mini fridges ever seen and three inches taller than the mini-microwave.

All three rooms Smelled dusty, which seemed odd since there is no carpet. One reeked of mildew or mold.

I ran my air purifier whenever in the room due to Southern California's hazardous pollution.

Windows open, which is great for airing the room.

Loud street and freeway traffic noise, didn't hear it much while sleeping.

Running the air conditioner or heater helps with the noise.

Multiple tiny pillows, so bring your own full sized pillows

Strange toilet cramped into a tiny restroom with shower and sink. Reminded me of a small mobile home.

Bed is relatively firm. But I got a good night of sleep.

Small parking area with small spaces that are billed at $12.00 extra per night, you won't see that clearly disclosed on the BestWestern membership website or app, its kind of hidden.

I've lived in hotels and motels of all brands across the US and Los Angeles County for five months, this is the only location that added a parking fee.

When I asked if they charge extra for parking because it's on leased land or something else. The front counter person said, "all motels in Los Angeles County charge for parking". This is 100% False.

The parking fee makes the lower looking mid-week prices the same or higher as other brands.

$100 deposit. This is normal for most hotels and motels in case you damage something.

Old elevator and challenging to use luggage Carts. But better than no Carts since there are three floors.

Room decor looks good and had decent office chair. But not a suitable location if you need to work from your room.

The basic King Bed room is very small considering the prices, especially the weekend prices. You can get double the space and a King Suite at the nearby Pasadena Best Western Suites for a lower price without a parking fee.

A small King Bed room here, weekend and off season November for a Diamond Tier Member was $187 when parking fee is included. There are so many better options for that price.

In five months of reviewing motels and hotels across the US. This location had the only breakfast I felt it was worth getting up to eat. They have the best variety over any place to date and they change it a little during the week. That's a big deal if you're staying a week or more.

I moved rooms three times. Room 306 had a bad fridge. Room 315 had a missing door latch, Room 308 had floor uplifting, a sticky door lock and a thick piece of plastic floor trip between the bathroom and room floor that I tripped on several times.

The air conditioner filters of all three rooms had been cleaned. Very rare in my experience.

T.V.s were large but offered a poor channel selection for the price.

This location has lots of minor maintenance issues that can be and should be easily fixed. At the prices it should be better

The staff were mostly friendly, an employee running the breakfast kitchen ignored me whenever I greeted her. Didn't seem to want to be there.

Smallest room I've stayed in for the price and overall one of the least comfortable rooms I've stayed in.

When booking here, I thought I was getting an upgraded experience due to the price and it being a BestWestern "Plus".

Other than breakfast it was a downgraded experience for my U.S Best Western stays.

I moved to a different location and brand instead of extending here. The weekend price wasn't justified and the rooms were not very...

DO NOT STAY!! COCKROACHES IN ROOMS!!!! My family and I stayed here for 3 nights, Oct. 15, 16, 17. When we initially arrived and checked in everything seemed good. The room appeared clean and the beds as well. The first morning we woke up and as we were getting ready for our day, we found a cockroach crawling on the top of the bed covers. I killed the bug and immediately went to the front desk. I spoke with the Manager Gary Gutierrez and showed him the bug in a napkin. He apologized and said he would comp my parking charge, and offered to move us rooms. He explained that with a hotel that has exterior doors to the room, that guest leave doors open and that is how the bugs get in. I assured him that we made sure the door was closed and will be extra diligent from here on. I accepted the room change and parking charge comp'd. The room we were moved to was smaller with the same beds and the AC was lacking its ability to keep the room cool. All that was something we could deal with as long as there were no cockroaches. The morning we were leaving, I found yet another cockroach in the new room and when I went back to speak with Mr. Gutierrez about it his response was "what do you want me to do about it, I already comp'd your parking". He explained that it is inevitable to keep them out of the rooms and as long as it was not "something serious" like bed bugs then there was nothing that could be done. I was completely blown away by his lack of concern that I chose to stay here with little expectations, but one being that there are not insects where I stay. This was the day we were to check out and I had already been charged for our stay, so I did not see any point in arguing with him. It is absolutely unacceptable to have insects of the such in any part of the business. My girlfriend and her son had symptoms of being bit. She had swelling of her eye lid and her son had multiple bites on his hands and arms.

I could not believe the service I received from management when i brought this to his attention and for him to down play the severity of the situation is flat out ridiculous and dishonest. If it is Cockroaches or Bed Bugs either one is a serious matter and need to be dealt with immediately. Guests should be comfortable that everything is being done to resolve the issue. But to say it is impossible to not have bugs in an outdoor hotel is insane! We are not talking about ants, flies, or mosquito's, those are minor insects to be expected.

I do not recommend staying at this location. It seriously needs leadership to come and do extensive cleaning and customer service training. Possibly explain to Mr. Gutierrez that is not acceptable to live...