Ralphs Fresh Fare — Restaurant in Los Angeles

I have been shopping at this Ralph's location since 1999. They have had several management team turnovers.

The store now has more self-checkout stations then they do cashiers and open lanes.

At a recent visit, I was having difficulty with the handheld scanner. I approached Susan, who was running 12 of the 24 self-checkouts for help. I explained my problem quickly, she said I was putting in the wrong telephone number. I told her I'd been using the system for the last 3 months and never had a problem, she told me "I am busy right now and I don't have time for this" and she pointed to the customer service desk and said "you need to go over there and get someone to help you!"

I stood at the customer service desk, in front of the store, while both of the managers we're running the cash registers, of which only five were open. the one manager made eye contact with me six different times in 20 minutes. I tried to approach her and she ignored me why she was checking out customers.

I left my scanner on the customer service desk, and my basket, and left the store without purchasing any groceries.

My question to the General Manager of the store and for the corporate offices is, if you had two managers running two of the five registers that were open on a busy weekend, who was managing the store?

The store has a total of 24 self checkout stations. At first I refused to use them oh, I figured if I had to scan my own groceries bag them, load them into my cart and pay the terminal, I should get a discount. They invested the money for these 24 self-checkout stations, as soon as they could cut employees hours and lay employees off.

Please do not take this rating as an overall view of the store oh, there are still some great folks that have been there for years that are friendly and call my name out as I pass by, Robin is probably the most friendliest person in the store. I even get hugs from her. She takes the time to separate all the plastic bags and fold them, at the beginning of her shift, so you're not trying to tear the bags off and they all come off the hook and fall on the floor as you fight to get a $0.10 bag. Joe and produce is super and knows his job very well and Hank and the deli makes the best fried chicken I've ever...

The shame of being oblivious...

Let's picture an imaginary customer from Ralph's. She is a tall and slim -though not very attractive- brunette. She has a somewhat peculiar slavic accent.

Let's imagine that woman in one of those days when she's a bit away. Oblivious, unable to do things right. She enters Ralph's, and decides to use a self-scan machine. Everything's swift, she's buying some beers, so the associate close to her approves the operation. She, almost unwillingly, asks for $60 cashback. Suddenly, a friend of her appears, and they start talking. She leaves, forgetting to take the money.

Some hours later, she realises what happened. A reaction time close to Homer's in that Simpsons episode in which he's called slow. Late at night, she rushes to Ralph's, knowing that she won't be able to sleep if she's unable to find a solution -she has a diagnosed OCD. She doesn't even know if that store is open. It is open, but there's no manager, so she's told to get there the next day when they may be able to check the cameras' data.

And that she does, to no avail. The manager -whose name may be Al- is not rude nor specially nice. He just doesn't care, and only tries to get rid of her. Nothing can be done -though she has heard of similar instances in which they checked the cameras and returned the money.

She knew it was her fault -but at the same time, she couldn't avoid being disappointed at Ralph's. She lost all belief in the 'valued customer' BS. She stopped buying at Ralph's. In the end, after a while, she realised that she didn't like Ralph's at all, when compared to other places (i.e. TJ). Her major complains would have been the inflated prices (she grew used to look just at the tags with yellow background) and the bad quality of fruit and vegetables.

Her frustation remained though, intact, while she expected it to fade away- and it wasn't the $60, it was the shame of being obliviouos.

PS: As she wasn't impressed by the customers' service, if she was writing the review, she would put one star. In all honesty, I think I...

I don’t usually leave reviews, but I felt like I had to share my recent experiences. I genuinely enjoy shopping at this Ralphs and have had mostly positive visits always clean, I can usually find everything I need. However, there’s been a recurring issue with one of the employees that I just can’t w her anymore.

Unfortunately, I’ve encountered her several times, and each interaction has been noticeably rude. One time that stands out was in the produce section, I was blocking her large cart apparently, and instead of politely asking me to move, she literally yelled at me. I was taken back by her tone, but still apologized and stepped aside immediately.

Another time, I had quickly parked to run in and grab something before picking up my kids. As I was walking in, she loudly told me that I was in a pickup-only space and needed to move my car “now.” I again apologized and moved right away.. but I remembered her..

Most concerning was something I witnessed happen to someone else.. an elderly man asked her for something, and her response? Was a harsh “I DON’T KNOW, ASK SOMEONE ELSE!” I even walked up to the man after and told him that was so rude. Like girly, it’s literally your job. Who does that.

I understand that working in retail isn’t always easy, you never know what people are going through.. but girl if you’re going thru something, take some time off. Don’t take it out on people at ur job. These kinds of interactions shouldn’t be the norm, and I hope they’re addressed for the sake of everyone who shops here. Girl needs to learn basic proper customer service skills. I never got her name, but the other reviews kinda sound like the same...