Starbucks — Restaurant in Los Angeles

Dear Starbucks Customer Service,

I’m writing to express my disappointment with the behavior of a cashier at your store during a recent visit. I had purchased a coffee and sandwich (receipt #73444496) and, after receiving my items, I asked for an extra cup so I could share my coffee with a coworker.

There were no other customers waiting in line at the time, aside from one individual who turned out to be a Starbucks employee placing a personal order. I wasn’t placing a new order or interrupting any service process—I simply asked for a cup.

To my surprise, the cashier responded rudely by lecturing me on my manners and how I should “properly” order next time, It was condescending and completely uncalled for. I asked for a cup—not a Saturday morning lesson on human behavior.

I expect a higher level of professionalism and courtesy when...

I stopped by this Starbucks tonight inside the Northridge mall on the first floor. There are two Starbucks inside Northridge mall, one is on the first floor next to JCPenney and the other is on the second floor inside Macy where the jewelry department is at.

When my wife and I stopped by this Starbucks location tonight, they were not busy at all because it was the final hour before the mall closes. My wife got her peach green tea and I got a mango Dragonfruit. It didn't take the barista long to make our drinks. I was able to watch him make the drink since I waited next to the pick up area. They have seating inside of the store and also outside as well because it's inside the mall. There are also more seating as well near the...

My compliments to Stephanie the Barista. You can order coffee at time anywhere but you have to undertsand where it comes from and it is supposed to taste like. Is like taking you to a different world with just one sip. Well today I was taken to that place I ordered a simple vanilla Latte but when I took my first sip I was taken for a moment out of this world it was frothy and just on point with the temperautre the right amount of vanilla flavor and the service and smile just made it even better. Stephanie you should train the staff keep,it up you are doing an excelent job. A million thanks you...