Starbucks — Restaurant in Los Angeles

Brief\TL;DR: Jeremiah's (8:30am 1\14\18) engaging interaction with customers made this Starbucks experience enjoyable and memorable.

When you walk into a Starbucks customers automatically expect a standard of excellence that Starbucks has toiled to achieve. However, when the consistent food, drinks, across each location have already been extensively reviewed, what motivates a customer to write a review that hasn't already been preached? For the Starbucks on the corner of Gaffey and 5th I found my motivation to write through the service provided by Jeremiah. I was enjoying the standard breakfast and coffee when I noticed Jeremiah making his way across the store politely asking if the customers would like to sample a shot of the new Blonde Espresso. When he eventually got to me, he offered me the sample and generously poured 2 shots, one of the Blonde Espresso and one of a Regular Espresso. As I tasted the contrast between the two samples Jeremiah confidently explained and educated me about the differences between the two drinks making the samples and experience more engaging and interesting. I always enjoy it when I walk into a Starbucks generously offering samples; however, today was the first time I have seen an employee connect with the customer through interaction and education. The human connection in Jeremiah service made my experience at this Starbucks stand...

I came here to get a venti caramel frapp at 4:02 I see 3 people working so I was like perfect I will get out quick since there is only one customer. I see customers go in order and get out with they drink and I'm like wait what about my drink. I ask the person who was making the drinks, cause from the 3 people working there only one was making the drinks. And she told me I have your order here. Time past and more customers in and out and I'm like ok that's it, so I just told the same person who help me when I get there Just cancel my order cause is not ready. He check and it was not even started and I'm like it's ok man just cancel it please and he did refund the money. I just don't understand 3 people working and only one is doing...

I had an encounter with the rudest person who after I asked a simple question " is this card activated?" Her reply was I can't hear you, I don't know what you're saying. Thus, I repeated my question. She replied I don't know and walked away from me. I said I know you just didn't walk away from me! And she never acknowledged me. Anyway I called Corporate because she has know clue to what entails good customer service. If she didn't or couldn't answer my question, she had only to say" I'm a little busy right now, give me a second and I'll get my manager to help you" I paid 50.00 gift card to be loud talked an disrespected at 70 years old, I think not. Customer service where they prepare your order is pathetic. Don't...