Twin Dragon Chinese Restaurant & Bar — Restaurant in Los Angeles

Horrible experience last at my favorite Chinese Restaurant in California. Unfortunately, I can no longer allow myself to be a patron of this establishment. I’ve eaten here for almost 20 years. I’ve referred friends and family. I live about 15 miles from this restaurant. My son is 24. He’s been eating here since he was 5. Last night we decided to order take out. My son went to pick it up. He arrived and announced that he was picking up for Esther. When they gave him the order he noticed that his vegetables egg rolls were not packaged. He told the attendant that he didn’t see the vegetable egg rolls. The attendant say, “ dragon egg rolls have vegetables “ he tried to insist that this order was incorrect. He paid $47.00 for the order even though our order was $89.00. Before my son could arrive home, the restaurant calls and asks me, did I pick up my order? I told her my son is coming to which she replied “ your order is still here “. I call my son who is on his way home with the wrong order and I ask him, “ did you pick up the food ?” He says “yes, I’m almost home “ then he begins to tell me about the hassle over the vegetable rolls/dragon rolls. I call the restaurant back and was told by Amanda, “ your son picked up the wrong order “ this really offended me and I replied “ you sold my son the wrong order “ she tried to lie and claim that she called everything out to him and he said “ yes” to everything. I said, you could have looked at the order under the name of the online order and matched everything “. I then began to tell her how I felt about the restaurant placing blame on the customer and not taking any responsibility for the mix up/ miscommunication. I expressed the fact that they could at least apologize being that we live almost 15 miles away and now we have to return and pick up the correct order. She replied very cocky and condescending, “ I’m sooooo sorry for the miscommunication and inconvenience “ to which I responded, “ you can keep your food, just refund my son and you’ve lost a loyal customer “. I really thought that when he returned that they would at least try to make it right. I thought they would even comp the food in order to save our business but no, another gentleman stood on the fact that this was my son’s mistake. Finally, the young man who told my son dragon rolls were the same as vegetable rolls admitted that it was his fault and that he miscommunicated. Another customer even got involved and told them, “ he shouldn’t have to pay for this” . I don’t care how good the food is. I won’t compromise respect and humanity for disrespect. I feel so unappreciated as a customer. No one can take away the fact that in my opinion, Chinatown doesn’t even compete with them but they are not kind and considerate people. Shame and...

Usually, the experience has been pretty positive with this restaurant.

Unfortunately, this recent past experience was definitely less-than-ideal and was somewhat disappointing. The food and specially the service were not as fresh/pleasant as previous times.

The food, for the most part, was not like other times. The Orange Chicken and Fried Rice were delicious as is the case most of the time. Although, the fried orange peels in the Orange Chicken did not taste right.

In addition, the server failed to mention that the Steamed Vegetarian options had chicken pieces in one and fish sauce in the other food item. It was not what we wanted. Also, the Cream Cheese Wontons, although quite good and tasty, were very lukewarm and not hot and fresh like one would expect. So, overall that was upsetting.

The service was also poor. The woman (very dark hair, pulled back ponytail, short height) who was assigned to our table had a very unpleasant way about her from the very beginning. A sour face and very rude. The other servers were also very inconsiderate and just dumping the dishes very loudly in the box right next to us where we were sitting.

When we asked for to-go boxes from our server, she said that boxes 2 would be enough and that we didn't need 4 boxes. 🤦🏻‍♀️

It was somewhat comical but still rude because we actually needed 1 other box after packing 2 of the boxes. When we asked for another box, she then rudely opened the box that had been packed and closed because she doubted us and wanted to see if 1 more box was actually necessary. She then gave us 2 very small boxes, not the regular standard ones. We paid almost $100.00 to dine there and were very polite to her the whole time despite her bad attitude. It was puzzling that she was so off-putting and trying to be so frugal with the boxes.

It is understandable if someone is stressed or has had a hard day but they still need to act professionally with customers. For this reason, we will probably come back at a much later time in the future because the food and service have genuinely been quite pleasant and tasty in the past.

I try to be fair in my review and overall perspective but unfortunately Twin Dragon really fell short in both food and service this past time.

• To the restaurant reply: Thank you for taking the time to read my review and your response. Appreciate the follow-up and any possible effort in trying to correct the aforementioned...

We went to celebrate our 2 year anniversary of marriage there and we order the chow fan noodles and there was very delicious, I will ordered again, we also have for appetizers the sample plate, the ribs with not flavor at all, the other staff in the plate were horrible, but do love the cheese dumplings, also for entree we order a egg plant plate and a moshu pork, there were not flavor at all, we have to add the all sauce inside the moshu pork wraps to a least have some little flavor, the the start of the night was the scorpion drink, the best of the best in this place. Maybe we didn't have luck for what we order that day but 5 items of 2 were ok, the rest not good, except for the scorpion drink. I don't say that I won't recommend this place at all, but the food there was better 7 years ago, I maybe will give a second try to this place and order something different than last time when we didn't have any luck with the food. I hope the next time will be better experience with the food. The staff is nice but we were waiting for our entries for almost 35 minutes with nothing in our table to eat just waiting for the entries to arrive. A dinner for two that night cost us $140 for 1 entry, 3 plates to share and 2 drinks, is sort of priciest...