Universal Bar and Grill — Restaurant in Los Angeles

ISSUE: Business Overcharged and DID NOT DISCLOSE their POLICY and PRICE increase to Customers

This was my 4th visit to Universal Bar and Grill and I never really had any issues with them until Tuesday in March. My friends kept encouraging me and my wife to come to the Karaoke Night on Tuesdays. I know its customary to order food, drinks or both at a particular establishment if you're participating in Karaoke.

The overall establishment was clean, and the bartender was Tessa. I decided to open a tab for food and drinks…I ordered $46 of food plus 2 soft drinks. While we were there the bartender Tessa asked us if we would like additional refills. My wife said yes and when I received the bill, I noticed I was charge for 4 Soft Drinks, when I only actually ordered 2 only. When I questioned my bill, I was told by Tessa that only the 1st refill was FREE and after that I was charged for each additional drink.

We were never informed about the Company Policy that we would be ADDITIONAL CHARGE for drinks after the 1st REFILL. Nowhere does this POLICY STATE this in the Restaurant Menu or POSTED noticeably visible in the view of the customers. I would have re-consider the additional refills, if this was disclosed. When I reviewed the menu, it said that Soft Drinks were priced at $3.50, but we were charged $4.00, and this error is not something that I would have necessarily had an issue. But it was brought to my attention when I noticed I was double charged. When we spoke with the manager Miguel a few days later, he came up with the answer and said there was a Karaoke FEE of $0.50 per drink??? What???

The food overall was okay and nothing spectacular, the Nacho Supreme was somewhat small for the price. Nothing special with the Caesar Salads or Burgers. I wouldn't recommend this place for the food!

RECOMMEND paying for the food and drinks as you get it and don't leave your credit card on an open tab, this way you can challenge the ticket before being charged.

To note, we spoke with another employee, name Jez, she said that the drink refill was...

This place is a little treasure. I went because my kid had a gig there. I absolutely loved it. I enjoyed the other music that was played there. The food was actually pretty good for a bar and the parking was fantastic (which is huge). But honestly, I was super impressed with the staff. My daughter played there again one Sunday, and the bartender (James) remembered my drink from the first time. I was so impressed. That guy made sure everyone - I mean EVERYONE -had everything they needed. All the staff was great. Plus, there's plenty of places to sit if you don't want to be right next to the music or if you are someone who wants to hide in the background. I don't think I would have found this place if my kid hadn't played there, but now I come back when she isn't playing, and it is a great little place to hear new bands and just chill and relax. I recommend UBG to anyone who wants to go and feel like you are in a "Cheers"-like atmosphere where people may even remember your drink...

I love this place. The history is abundant. The food was very good and I’m picky about bar food. The service is always with a smile, and the drinks are reasonably priced all the time and then there’s happy hour every day. Not to mention the live music and entertainment almost daily/nightly. Super cool place to come on the regular because there’s always something different going on and new bands playing. Also a great spot to show your tourist friends who want a taste of the real rock and roll Hollywood experience without the Hollywood...