Buffalo Wild Wings — Restaurant in Louisiana

I thought everything was great until I finally got to my place and was able to sit down to eat to discover there was not any dipping sauce… No ranch, no blue cheese nothing and I was not happy! Talked to asist Mgr Angel (sweetheart) and said that she spoke to the manager “Christal” who said they could give me a five dollar gift certificate. lol. Really? I advised her that was not acceptable to me. I told her I was not trying to get the entire order made for me again, but that I did expect to get at least a 10 piece of boneless wings with dipping sauce. So she put me on hold and went back to talk to Ms crystal only to come back and tell me the five dollar gift certificate was all they could do. She even mentioned something about me not calling back right away? Like really? so there is a statute of limitations when Buffalo wild wings messes up your order if you don’t call within 90 minutes it didn’t happen? So what happened to giving the customer the benefit of the doubt? Better yet you’ve got 15 cameras around that register by the warming oven so it would take three minutes to validate what I’m telling you. So at this point I told Angel to let crystal know I am local guide with google reviews. When you tell her that, make no mistake I’m not threatening her or BWW per se but I will publicize truth of my experience! Guess what? not only did that not move the needle for Ms crystal she also told Angel as long as nothing was wrong with the actual wings then she could not do anything. Really?? OK, so now we’re just throwing darts aren’t we because this is not about calling the next day or you doubting the validity of my claim, it’s now based on the fact that dipping sauce should be considered a bonus that you just may or may not give to the customer? To BWW c/o Chrystal MGR So crystal my first question to you is, how could you possibly use your assistant manager as a go-between to deliver News to me as to what you might or might not do to make it right. Really??? Please tell your superiors what it was that was so important that you couldn’t take the initiative to rectify a poor customer experience… Because I can promise you, Short of the kitchen being on fire customer satisfaction is your most important objective…. Even if the kitchen is on fire customer satisfaction, your customer’s experience takes precedent because without your customer there is no kitchen there is no fire, there is no crystal!!! As the manager You should make it a point almost mandatory that you take every call related to a bad customer experience!!! How else are you gonna know what you need to do and who you need to do it with ???? Seriously? The difference between me and you is that number one as manager I know that we don’t put any dipping sauce in the warming oven therefore whoever it is that removes wings from the warmer without blinking will be grabbing dipping sauce they must put into the order! That way, not only do we not have that issue but when we do have that issue I can go directly to the person that grabbed the order out of the warmer and learn why they didn’t follow procedure. And because I run it this way crystal it doesn’t happen very often but when it does, I’ve got no problem making it right with the customer because we should know better… We are trained better than that and so yes, we owe you exactly what you ordered because we want your business beyond today!!!! How could you possibly snub your nose at me when my request was more than fair? how can you be so ambivalent, how can you be so obtuse to your customers like that? But what I really cannot wrap my head around is even after you learned about the ramifications of a potentially negative review, it’s still meant Absolutely nothing. To me that could not be more clear you either don’t understand or...

I don’t write reviews often, but this place has made me have to write a lengthy review. Yesterday, around lunch time, my stomach started to growl, and I had a big decision to make. I remembered for xmas, baby jesus had brought me a $25 gift card to Buffalo Wild Wings and a lump of coal, as always. So I headed to the old interwebs and looked up the closest BWW to me, and started an online order. It felt like a Po-Boy kind of day, so I ordered me a Shrimp Po-Boy, as a side I went with a classic, french fries. But my Satanic hunger felt deeper than normal, so I decided to raid the kids menu for some boneless chicken wings, and to be healthy ordered those with a side of “mandarin oranges”. The total came to a hefty $15.74 after taxes. I hopped on my car and drove to BWW as quick as possible, my stomach growling more and more as I got closer. I entered the place and made my way towards the large sign labeled “take out”. Upon receiving the bag containing my food, I could not help but notice it was light. I hopped back into my vehicle and checked the contents. They were all there, but for $15.74 I expected more food. I saw a Po-Boy measuring about 6 inches, and a handful of fries, probably close to the amount you get at a McDonalds when you buy children’s fries, maybe less. I opened the kids boneless chicken wings, there were 5 chicken wings, much as expected. I prompty drove back into my place of employment and made my way into the kitchen to enjoy my delicious (or at least expected to be delicious) meal. I proceeded to open the Po-Boy and fries and inspected it closer. The bread looked to be from the 1990s, probably had been frozen since then. The shrimp were HARD, like rock hard, and the cole slaw looked soggy. But hey, don’t judge a book by it’s cover, right? Wrong... I took a bite and deeply regretted it. This food tasted WORSE than High School food. It was very obvious that everything came from a bag that had been frozen for years. But I was hungry, so I ate the disgusting, tiny sandwich. I proceeded to eat the fries. Soggy, disgusting fries that tasted like burnt frier and cardboard combined. “Well, disappointing Po-Boy”, I thought, the wings can’t be that bad can they? I mean, after all they are named Buffalo Wild WINGS, RIGHT? Oh Boy, I swear I’ve bought better chicken wings from the freezer at Wal-Mart. These things tasted like Dollar General chicken wings. Soggy on the outside and hard on the inside, also cold in the middle from the freezer. At this point I did not have much hope for the mandarin oranges, I looked at the container they came in and they looked like straight death. They were from a can. Yes, they also tasted horrible.

So, in summary, the Po-Boy, fries, and chicken wings were from the freezer. And the mandarin oranges were from a can. Everything tasted cheap and looked as if no one put effort into making the food. In conclusion, if you want the crappiest, most severely overpriced food in Baton Rouge, go to Buffalo Wild Wings! They will please you! I for one will never return here, and not because the food was horrible, but because this experience has given me cancer, and I have 2 more days to live. Buffalo Wild Wings has killed me. Thanks Obama.

Sincerely, Satan

P.S. Now that Satan will be dead in a few days there will be no one to rule over hell. Maybe one of the CEOs of Buffalo Wild Wings...

Me and my guys from work wanted to stop here for dinner before going to see the new Deadpool movie (it’s amazing) because we love bdubs. This visit will be our last time at this location. We met at 6:15 and waited about fifteen minutes for our party of eight which was no problem at all. Got to our table around 6:30 and then we waited a while for our drink order to be taken. Then a lot more time passed and we finally got to place our meal order. I’d say we placed our order around 7:10. Me and my friend both got the Asian zing cauliflower wings and I asked for a large order if possible and the waitress said yes and so that’s what I got. We didn’t see our waitress again until they brought out the food around 7:45 but they only brought 1/3 of our meals out and none of us had received any refills on our drinks this entire time. We started becoming concerned about time because the movie started at 8:15 but I assured everyone we would make it due to previews. Over the next fifteen minutes they figured out the rest of our food except for my cauliflower wings which were brought out last. My wings had no seasoning or jalapeños unlike my friends order and we both got the same amount of cauliflower so I was a little confused as to what was going on but I was so hungry I just ate the food. We then proceeded to wait for our checks that didn’t come til around 8:05 and when I got mine I notice I was charged $20 for my cauliflower while my friend was only charged $13. I asked the waitress and she said that we didn’t order the same thing and that his was cheaper because he got the appetizer but that didn’t make sense to me because he had the same amount of food as me, plus seasoning and jalapeños. I asked if she could charge me the same amount as him and she said she would check. The shift manager told her that was not possible and so she told me the same at which point I’m a little upset so I told her I wasn’t going to pay the extra money for it. Then the shift manager comes out and tells me he’s calling the cops because I wouldn’t pay which I said was fine because I had done nothing wrong. Then another manager came out who I assumed was the gm and was nice but treated me like I was a child and explained to me I was not going to leave without paying for the absurd amount they were charging me. I told him the whole story which he obviously didn’t know and then after staring at a computer for five minutes he determined he would give me a 10% discount for the miscommunication on their part. It was past 8:15 at this point so I just didn’t care anymore and I paid and left but needless to say this store was a joke today. I will not be coming back and I hope they learn how to run their restaurant better like the foley and...