Taco Bell — Restaurant in Louisiana

Great place to have a friendly fade! Go there late night and place a large order & you'll see...

Just joking about that. The drive thru girl is nice and friendly.

But Taco Bell, we keto dieters want actual options instead of needing to place a complicated order of sides. It causes too much confusion and makes us look weird. There are many ways to implement this.

These options should be featured prominently on the menu. It shouldn't feel like some kind of "menu-hack" when ordering it such as the "McGangb---" at McDonald's.

And I know why:they don't want you to be conscious of your sugar addiction while ordering your Taco Twelve-pack, Large Baja blast and cinnamon balls 12 pack at 2am. No one in American fast food industry is ready for that conversation though. Same goes for vegetarianism, maybe even more-so. But they have to squeeze "vegetarian" onto the menus at the very bottom because there are simply more vegetarians out there.

On that note, I hope you reconsider the "drive thru is open but the dining room is closed at night" thing. If a customer wants your product late at night, if they don't have a car, their only option is to stand in the drive thru with cars which also makes them look weird. I guarantee this causes a sizable amount of people to pass on their Taco Bell craving because they don't want to look homeless and they simply don't have a ride.

Also they might actually be homeless, and homeless people have no set schedule - they're more likely to be night owls. They also may be taking substances that interfere with ordinary sleep, thus being awake at night. In my mind, paying the employees to clean the dining room and the increased loss from potential robberies is well worth the profits from having the dining room open as long as the drive thru is. Especially in safer areas.

And if it's really so much trouble to have it open, isn't this a good problem to have? Hiring an extra person to cover it should be worth it. And anyway, you have automated checkouts! How hard is it to walk 5 feet from the drive thru window, call someone's name and happily serve them their chalupa meal with a bright smile and a "thank you for your patronage, good sir!" I'm being facetious but really how hard is it to serve a customer in the dining room from a business standpoint?

I must give credit to this particular location for allowing walkers in the drive thru at all. And for it's friendly and personable staff. My critique about walkers in the drive thru and and the lack of well-defined low-carb options is directed at all of Taco Bell and fast food restaurants in general across the country.

This all is coming from a trucker who's vehicle obviously can't fit in a standard drive thru. But sometimes I find myself craving a midnight Taco Bell ketogenic meal. We truckers really are a misunderstood and marginalized bunch. And after driving for 5 hours straight on a 1200 mile trip, it's nice to have some human contact. But when that contact is laced with confusion from the strange order I'm placing and when I'm looking homeless standing in a drive thru, it ruins my appetite and makes me want to go do another 6 hours instead of eating. And I'm not about to compromise my low-card lifestyle just to make it easy for the workers. And if you really think about it, my order is much easier to make, since you just toss it all into a bowl and serve.

It's nice to be able to sit and just be around other people. Society is getting more and more atomized every year. We need to start fighting against that. Because next it will be just a fully automated drive thru. Sonic is already going with that model.

So in summary, you fast-food Ceo's on your yachts need to start being more conscious of the customer's experience. I think it will pay off; not cost you in the end. I'm not saying have girls in tight clothing serving orders but...

Well actually that might be a...

Regrettably, I have just departed from an establishment that left a profoundly negative impression concerning its late-night customer service. As the sole venue open along the isolated stretch of Highway 190, the experience exemplifies the reasons why such establishments often struggle with customer service excellence.

Initially, the artificial intelligence order-taking system failed to capture my order accurately, compelling me to finalize my selection at the service window. At this point, I encountered a young woman with long braids who openly ridiculed me for not completing my transaction through the AI system. While I attempted to communicate my concerns to a gentleman in the back regarding my order, I was reproached for not seeking assistance, despite my uncertainty about the proper course of action. I had hoped that I could resolve the matter at the window.

Furthermore, when my order was finally presented to me, it was incorrect. Despite the simplicity of my request—a Steak Quesadilla without jalapeño sauce and a side of nacho cheese—I received it with jalapeño sauce included, alongside nacho cheese that was meant to be a side item. I was subsequently instructed to drive around and reorder, as there was allegedly nothing that could be done to rectify the situation.

Despite the nacho cheese being designated as a side item for a different portion of my order, I was informed that it had already been included with an item I did not specifically request. This raises an important question: if the nacho cheese was intended to be served as a side and the jalapeño sauce was to be omitted, as requested, what would have happened in the case of an allergic reaction to the jalapeño sauce, particularly if one had assumed that it would not be present? This scenario could have potentially led to a more serious issue.

Lastly, my order for a chalupa was carelessly assembled, resulting in the toppings being haphazardly placed at the bottom of the bag.

Service experiences of this nature significantly undermine the quality of customer interactions, leading to deficiencies across various aspects of business operations. The staff member in question may benefit from reassignment to a different role until she acquires a better understanding of how to appropriately engage with customers and provide the respect...

Late night purchase around 10:00 pm. Food was not prepared to order. Called to let them know. They refused to talk to me. Said someone else (who was never seen) told me they were out of some of the items. Argued that the order was prepared properly. The store manager was informed at the window, order station, and on phone that this was the first time ordering it by myself, but it didn’t look like the one a neighbor bought for me, nor the ones in the online descriptions with images.

She insisted that I tell her how it was supposed to be prepared and if I couldn’t then she would tell her boss that it was prepared correctly. She proceeded to argue, threaten to hang up, did hang up, and upset me causing excess and undue frustration and anxiety.

She knows a picture was taken. She helped with the order. Loaded Beef Nachos.

When asked for the contact information for corporate, she said that she did not know how to contact them but the information could be found online. She said that I would have to look for it after refusing to help me find it. Independent efforts to look for it were not successful.

Very rude Unhelpful Skimpy portions Missing ingredients or toppings Argumentative Terrible experience

Much better after the store manager called this morning and another manager prepared the order correctly at the same...