WeStay Suites - Covington — Hotel in Covington

PLEASE STAY AWAY FROM THIS HOTEL Staybridge was one of my favorite hotels to stay at, they never disappointed you. From the awesome amenities, breakfast & DINNER, housekeeping services etc. If you stayed at Staybridge you know the difference when check into “Regency.” Since the change of owners the quality of the hotel has DECREASED. Over the past 2wks my family and I stay was HORRIBLE! Several things was questionable and just out right DISGUSTING...literally!

1.) POOR CUSTOMER SERVICE (staff is hardly behind the desk to tend to guests, sometimes you wait 5mins just to be assisted ) however they are “friendly.” 2.) FOOD QUALITY (the hotel serve the SAME thing every morning, waffles, muffins, cereal, boiled egg, oatmeal that is gummy as hell & bagels...you be lucky to get a folded egg & piece of sausage they serve once a week, which is NASTY. 3.) KITCHENETTES (no silverware, no cups besides to 2 coffee mugs. no pots or pan, you have to go to the front desk to get any dishes.) 4.) SUITES/ROOM (ROACHES in the freaking kitchen and SHOWER. Pull out bed very UNCOMFORTABLE & UNBEARABLE. The carpet was not clean at all plus they had a smelly dog scent in our room that we couldn’t get rid of. 5.) OVERALL QUALITY (its poo, we changed rooms FOUR times because of the lack of communication, professionalism etc etc. First one we check into [132] the A/C wouldn’t get cooler it stayed at 76 degrees. We then moved to 332, left that room bc they had ROACHES once again as i mentioned above. So we moved to 232, had to move out that room bc they overbooked WITHOUT giving us any notice they told us the day of, so we had rush & gather all of our belongings so housekeeping could clean up for the next guest. So, we moved to 226 this one was OK for the most part. Another thing HOUSEKEEPING come and clean EVERY SEVEN DAYS and if you want your room clean before then its $25 like what the hell? FITNESS AREA freaking A/C in there is programmed to 84 degrees, mind you people are working out in there. And if you are a long term guest or even if your staying there for two days, if you want new towels you have to bring your DIRTY towels to the front desk to get new towels; because apparently they don’t have enough towels. Last but not least, one morning on our way out for work two days prior to checkout...we stopped & and my mom ask the manager can he put us on the list for cleaning that day. The manager ASSUMES we’re still in 232, so he gets an attitude and says “my people been going to that room & a man in the room keep turning down services” he finally get some sense and ask us “y’all still in 232, right?” and my moms like “no we moved we’re in 226 now” the look on his face was priceless...he didn’t even apologize and STILL had an attitude with my mom.So at this point it’s obvious he’s pissed off and we pretty much getting on his nerves. So my mom asking him some questions about his polices & housekeepers and where guests should be when it’s time for them clean. And out the blew he says, “y’all lease is up in two days {june 15, 18} i just WONT renew y’all...and y’all just have to find another hotel.” At this point I’m confused bc it escalated so QUICKLY over some questions being asked by my mom mind you she was very respectful the WHOLE TIME! I HIGHLY RECOMMEND ANY POTENTIAL GUEST TO STAY AWAY FROM THIS HOTEL!!!

UPDATE: obviously there are many people who complain because you assume we were with a wedding party however we were not! Since this place is no longer with staybridge it has went to hell... LITERALLY. this was once our go to spot but between the roaches, stinky rooms and extremely poor customer service. I advise other hotels in the area if you want to be comfortable the new general manager is an absolute jerk and could careless about the customers and has no idea what customer service is. i will say Kyle who is the assistant manager should be the manager he was AWESOME his attitude reflects what customer service looks like. Amanda was also very nice and helpful with...

Honestly couldn't recommend this place until major changes to policies, management and logistic support change.

My wife and I have 27 years of inspecting domestic and international businesses for compliance with safety, security and general business practices. This has resulted in us spending years of our lives living and staying in different hotels of all types. This gives us an informed outlook.

We booked a 4 night stay online for a suite that had seperate bedroom and kitchen area for us to use while we attended a function for our daughter. Happy with price and ease of use.

Upon arrival we found that the online system doesn't necessarily sync with the actual hotel. We ended up downgraded to a single room and kitchen to share with our daughter. The room was dirty, my feet stuck to the rugs in places and the skirt around the bed was stained badly and our daughter found food under the couch cushions. The kitchen was devoid of dish soap and all typical hotel kitchenette amenities like plates, siverware, pots etc. The dishwasher was a nice bonus, but there wasn't any dish detergent. We found out that silverware had to be checked out and returned like rental equipment (this also applied to towels, washcloths etc).

Dish soap and detergent were not available because they were out and they ordered at least a week back. The silverware and tray we checked out were dirty and the silverware looked like it was chewed up from being in a kitchen garbage disposal. We ended up going to Walmart to stock up for our stay.

The laundry room was nice, but lacked a detergent purchase unit. When we asked front desk to buy laundry detergent, they were out.

Walking to our room on second floor I was mildly alarmed the wall mount for the self closing door was broken and hanging out from the wall (see picture). That hit a nerve because in event of fire those doors are supposed to be able to be closed remotely to restrict airflow and help starve the fire of air. And in a hotel filled with kitchens, that's a red flag.

The famous toilet paper incident. While getting ready for an event we ran out of toilet paper. After searching the whole room, it was only supplied with the single roll. We sent out 10 year old daughter to the front desk and she returned later saying they wouldn't give her a roll and we could go to store to buy more. I was so angry I got out of shower, dressed in old clothes and went to front desk. I was told they couldn't give me a roll, but after I explained it wasn't a want but a need they reluctantly found a roll to take back to the room.

Cleaning. Read their policies, Complementary cleaning of rooms is provided on weekly basis based on each floor. If you have trash and you don't want it left in the room and you place it outside your door for the staff to remove (as you might do in any another hotel), they will charge you 25.00 to your bill for a removal fee.

My bathroom sink was missing the stopper, the tub drain was clogged and after looking for items in the kitchen found that the cheap plastic drain piping sprayed water while draining from sink and washer machine. The phone didn't work in the room and even after replacement stopped working again. In event of an emergency this would have been a huge safety problem, but it mostly kept me from communicating with the staff and running to front desk for every little inconvenience.

The fire alarm went off couple of times but was promptly shut off, I couldn't ring the front desk because the phone in the room didn't work. Turned to be false alarm? We were never told or evacuated.

All in all I can't...

The hotel is filthy. The lobby smells stale. The elevator floors are disgusting. Upon arrival to the room, the kitchen floors were sticky and dirty. There are stains on the carpet and furniture. There is an ominous brown splatter stain on the ceiling directly above the toilet, which really makes me wonder what it is.

The housekeeping is abysmal as well. Upon arrival, two of the three beds in the suite were not only unmade, they didnt even have the correct linens on them. We called down and asked for the comforters and sheets for the beds. They brought up thin sheets and said they would come back with the comforters. They never showed back up with the comforters that night. On the second day, housekeeping came and took the used towels from the room and made one of the three beds in the room. Why only one of the three, who knows. It makes no sense... But, when we complained that they hadnt made the beds and that those two beds STILL didnt have comforters, the comforters were finally brought up to the room...at 8pm that night. The next morning, we realized they also hadnt brought new towels to the room to replace the dirty ones they had taken, so that we didnt have a full set of towels in the room that morning. Also, they hadnt replaced the shampoo, soap, etc.

The front desk staff, based on their reactions to customer complains, is well aware of the situation. Not only did they not even bother to act surprised by my complaints, they at first attempted to blame me for the room not being cleaned. "Housekeeping has your room marked as" having a do not disturb notification on it. When I asked the young lady behind the front desk, "Well, if they werent supposed to enter the room at all, then why did they make one of the three beds and take the dirty towels?" Thats when she asked to visually inspect my room to see if I was lying. I wasnt. She stated she would notify the manager. She didnt sound overly serious when she said it... I realized how not serious she was about telling anyone when I was listening at the front desk on my third day of my stay to another customer staying at the hotel. This customer was complaining about the EXACT same issues I was having in my room. Her response? "I'll tell the manager." It was pretty hard to take seriously when she didnt even ask the guy for his name or room number, so that proper action could be taken.

DO...